Health Program Analyst III

Heluna Health•Los Angeles, CA

2d•$7,777 - $11,219•Hybrid

About The Position

The Office of Diversion and Reentry (ODR) within Los Angeles Health Services is seeking a Health Program Analyst III to oversee the Post-Acute Community Transitions (PACT) team, with a primary focus on planning, implementing, and monitoring the Enriched Residential Care (ERC) Program. The position coordinates referrals and client placements, oversees a portfolio of Residential Care Facilities for the Elderly (RCFEs) and Adult Residential Facilities (ARFs), and ensures facility safety, quality of services, and compliance with program requirements. The role collaborates with hospital social workers, placement teams, facility operators, contracted providers, and County partners to resolve placement barriers, provide technical assistance and training, and promote safe, timely transitions to appropriate residential settings. The position oversees development of program policies, procedures, and the client referral system. It provides administrative and technical supervision to Staff Analysts responsible for program management. The analyst meets regularly with leadership to review implementation issues, troubleshoot barriers, propose solutions, identify policy issues needing development or clarification, review program metrics and continuous quality improvement topics, allocate resources, and revise implementation tasks, deliverables, milestones, and timelines as needed to fulfill PACT objectives. The position reports to the Health Program Manager I. ODR operates under a hybrid work model involving office, field, and remote workdays; this arrangement may change at the discretion of LAHS.

Requirements

Bachelor's degree from an accredited college or university in Behavioral Sciences, Business Administration, Counseling, Healthcare Administration/Management, Leadership/Organization Development, Public Administration, Public Health, Public Policy, Social Sciences, or Social Work, and four (5) years of experience analyzing mental health or public health programs, including two years at the Health Program Analyst II level; alternatively, six (7) years performing mental health or public health program analysis assignments, including two years at the Health Program Analyst II level.
A master's degree in one of the listed fields may substitute for one year of required experience under Option I.
Valid California Class C Driver License or ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Successfully clear the LA County Live Scan process.
Proficiency with Microsoft Office Suite programs, including Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, and Teams.
Ability to multitask and prioritize workload for time-sensitive projects and tasks.
Ability to problem-solve and make recommendations about processes and policies.
Ability to communicate professionally and clearly in writing and verbally, and to work within a project team or independently.
Ability to work in a diverse environment with diverse individuals.
Flexibility in meeting changing work tasks and timelines; dependability and reliability.

Nice To Haves

Experience providing direct services to clients with severe and persistent mental illness, including assessment, treatment planning, or counseling.
Experience in program operations or program management.
Experience managing or leading teams providing case management, outreach, counseling, or other direct client services in community-based programs.
Ability to independently manage and implement program activities in coordination with the ODR team.
Demonstrated experience building collaboration and partnerships among diverse stakeholders, such as government, community organizations, and businesses.
Ability to coordinate day-to-day work among multidisciplinary teams and service providers, including real-time problem-solving and technical assistance.
Strong synthesis, analysis, and writing skills, including the ability to develop products, protocols, and reports.
Strong organizational skills, including managing multiple projects simultaneously, tracking project details, and meeting deadlines.
Strong technical skills with Microsoft Excel and experience with database management, such as Electronic Health Record Systems.
Ability to attend meetings, provide training and technical assistance, and perform other job-related duties at locations throughout Los Angeles County, with reliable transportation.

Responsibilities

Develop policies and procedures for tracking information, implementation, and monitoring client-level information for the PACT program.
Supervise a team of analysts responsible for internal reporting and collection of client, referral, and placement information.
Serve as the primary liaison for the PACT program and attend meetings with facility operators.
Develop facility improvement plans identifying concerns, resources, training needs, and opportunities for technical assistance.
Oversee PACT data collection, reporting, and evaluation, including mental health services, substance use treatment, employment, and legal support services.
Oversee evaluation design, including goals and timelines, in collaboration with stakeholders.
Provide operational support for other PACT program activities, including Recuperative Care, as needed.
Identify potential new facilities and recommend removing facilities from the program when performance does not improve or client safety and well-being are at risk.
Communicate with the Community Care Licensing Division (CCLD) regarding facilities that pose immediate concerns for client safety and well-being.
Meet with leadership to review implementation issues, troubleshoot barriers, propose solutions, identify policy needs, examine metrics and quality improvement topics, allocate resources, and revise project tasks, deliverables, milestones, and timelines as needed.
Coordinate referrals and client placements and oversee a portfolio of RCFEs and ARFs.
Collaborate with hospital social workers, placement teams, facility operators, contracted providers, and County partners to resolve placement barriers, provide technical assistance and training, and support safe and timely residential transitions.
Perform other duties and support the PACT team as assigned.