Health Market Department Manager

Hy-Vee, Inc. • Waterloo, IA

1d

About The Position

The HealthMarket Department Manager leads the HealthMarket department, setting standards for product quality, department presentation, customer education, team performance, customer service, cleanliness, sanitation, team relations, and profitability. The role involves keeping up with health and wellness product trends, assisting customers with product selection and access, and creating a welcoming department. For homeopathic and natural wellness products, the manager may help customers locate and access products but must not provide medical instruction or advice about product use.

The manager recruits, hires, trains, supervises, and evaluates employees; addresses performance and disciplinary matters; coordinates schedules and daily work plans with store leadership; and oversees ordering, replenishment, pricing, product rotation, expiration checks, sales analysis, advertising projections, promotions, and displays. The role also includes operating a cash register, maintaining compliance with company policies and standards, assisting in other store areas, and taking on special projects as needed. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

• Deliver outstanding customer service and inspire the team to do the same.
• Lead, motivate, and develop a team in a fast-paced retail environment.
• Stay curious and keep up with health, wellness, and natural-product trends.
• Use basic math skills, including fractions, decimals, and percentages.
• Communicate clearly in writing and verbally with customers, employees, and vendors.
• Handle confidential information, including employee compensation, pricing, and sales reports, with discretion.
• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
• Continuously stand and walk on hard surfaces for extended periods.
• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
• Successfully complete a pre-employment drug screen.

Nice To Haves

• High school diploma or equivalent preferred.
• 1 to 3 years of previous related work experience preferred.

Responsibilities

• Set and uphold standards for customer service, cleanliness, sanitation, team relations, and department profitability.
• Promote a friendly, welcoming atmosphere by encouraging the team to greet and engage customers and leading by example.
• Help customers find products, reach items, carry heavy purchases, and otherwise support a positive shopping experience.
• Keep current on product-category trends and educate customers with suggestions and answers to questions.
• Help customers locate and access homeopathic and natural wellness products without providing medical instruction or advice about product use.
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
• Coordinate scheduling, daily work plans, and department goals with store leadership.
• Oversee ordering, replenishment, pricing, product rotation, and expiration-date checks.
• Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
• Ensure sanitation guidelines and procedures are established and consistently followed.
• Operate the cash register accurately and report discrepancies as needed.
• Maintain compliance with the dress code, hygiene standards, and company policies.
• Assist in other store areas and take on special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED