Health Market Department Manager
About The Position
The HealthMarket Department Manager leads a unique and fast-growing retail department, setting standards for product quality, department presentation, customer education, team performance, and profitability. The manager stays current on wellness trends, builds customer relationships, and fosters a welcoming department environment. For homeopathic and natural wellness products, the manager helps customers locate and access products but does not provide medical instruction or advice on product use. The role includes hiring, training, supervising, and evaluating department employees; coordinating schedules and work plans with store leadership; overseeing ordering, replenishment, pricing, rotation, and expiration checks; analyzing sales trends; planning promotions and displays; maintaining sanitation and policy compliance; and assisting in other store areas or special projects as needed. The position is hourly and includes frequent customer service and physical work in a busy store environment. Employment is contingent on successfully completing a pre-employment drug screen.
Requirements
- Ability to deliver outstanding customer service and inspire the team to do the same.
- Ability to lead, motivate, and develop a team in a fast-paced retail environment.
- Curiosity about and willingness to keep up with trends in health, wellness, and natural products.
- Basic math skills, including fractions, decimals, and percentages.
- Clear written and verbal communication with customers, employees, and vendors.
- Ability to handle confidential information, including employee compensation, pricing, and sales reports, with discretion.
- Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
- Ability to continuously stand and walk on hard surfaces for extended periods.
- Ability to work in cooler or freezer environments for extended periods.
- Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
- Successful completion of a pre-employment drug screen is required for employment.
Nice To Haves
- High school diploma or equivalent preferred.
- One to three years of related work experience preferred.
Responsibilities
- Set and uphold standards for customer service, cleanliness, sanitation, team relations, and department profitability.
- Encourage the team to greet and engage customers, and lead by example in creating a friendly, welcoming atmosphere.
- Assist customers with finding products, reaching items, carrying heavy purchases, and otherwise improving their visit.
- Stay current on trends across product categories and educate customers through suggestions and answers to questions.
- Help customers locate and access homeopathic and natural wellness products without providing medical instruction or advice on product use.
- Recruit, hire, train, supervise, and evaluate department employees, and address performance and disciplinary matters as needed.
- Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
- Oversee ordering, replenishment, pricing, product rotation, and expiration-date checks.
- Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
- Ensure sanitation guidelines and procedures are established and followed consistently.
- Operate the cash register accurately and report discrepancies as needed.
- Maintain compliance with the company dress code, hygiene standards, and policies.
- Assist in other store areas and take on special projects as needed.
- Unload, lift, stock, and rotate incoming truck freight and merchandise.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
