Health Information Specialist I

Datavant • Holland, MI

11d • Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I is an entry-level, onsite role in Holland, Michigan, responsible for processing medical record and other release-of-information (ROI) requests accurately, efficiently, and with a high standard of customer service. The role requires protecting patient privacy and ensuring every disclosure complies with the request, authorization, company and facility policies, and HIPAA regulations.

The specialist manages patient health records and requests from internal and external sources, assembles and checks records, creates digital images for electronic medical records, and handles related communications and administrative work. The position is full-time, with an eight-hour day shift, Monday through Friday. Training includes a comprehensive onsite or virtual program followed by job shadowing with an assigned mentor. Company equipment is provided.

Candidates must have a high school diploma or GED, basic computer proficiency, strong data-entry and organizational skills, and professional English communication skills. They must be comfortable using general office equipment, working with minimal supervision in a fast-paced environment, adapting to changing priorities, commuting between locations as needed, and working overtime during peak seasons when required. Some client sites may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. The job is not eligible for employment sponsorship.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with electronic health records (EHR).
• Customer service experience.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Safeguard patient privacy and maintain confidentiality and security of privileged information, applying medical privacy regulations and HIPAA standards.
• Manage patient health records and respond to internal and external requests by retrieving and transmitting records appropriately.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Manage incoming and outgoing faxing and assist with administrative duties such as opening mail and data entry.
• Answer inbound and outbound calls and may assist patients who walk in.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Meet productivity expectations established for the site.
• Schedule pick-ups when needed.
• Assist with additional duties and responsibilities as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED