Health Information Scanning Analyst

Hackensack Meridian Health•Hackensack, NJ

1d•$22•Onsite

About The Position

The Deficiency Tracking/Suspension Analyst compiles, organizes, and analyzes patient medical records for hospital inpatient and outpatient services. The work supports accuracy, timeliness, and completeness for continued patient care, revenue, and compliance with CMS, NJDOH, TJC, and HMH Network policies and procedures. This is an onsite evening-shift position, 3:00 p.m.–11:30 p.m., Monday through Friday and every other weekend. The role requires retrieving records from various areas of the hospital.

Requirements

High school diploma, GED, or equivalent program.
Good organizational and communication skills.
Computer literacy.
Excellent written and verbal communication skills.
Proficient computer skills, including Microsoft Office and Google Suite platforms.
Ability to bend, lift, and carry up to 10 pounds for extended periods.
Ability to walk and/or travel as needed to different floors, buildings, and sites within the HMH network to retrieve documentation.

Nice To Haves

Experience in health information, health care, or a related field.

Responsibilities

Retrieve paper records for discharged patients from nursing units at each campus.
Use the Chart Reconciliation work queue in Epic to ensure all discharged charts are accounted for.
List charts that have not been received and communicate with nursing and ancillary staff to resolve their status.
Organize and assemble charts, remove documents that should not be scanned into the legal medical record, and ensure each page has the correct patient information.
Prepare medical records for scanning, including labeling documents and removing staples and tape.
Scan documents into the legal medical record, ensuring each complete original document is scanned appropriately for data integrity.
Perform quality control of scanned images for accuracy and fidelity to the original paper document; rescan and reindex documents when necessary according to procedure.
Investigate, analyze, and verify patient information using multiple hospital computer applications to perform document corrections and maintain patient-record accuracy and integrity.
Assist with medical record merging for potential duplicates and complete merges according to departmental policy.
Review and analyze health information deficiencies in Epic with a 98% accuracy rate, including selecting the responsible physician or physicians.
Re-analyze records to ensure their information meets regulatory content requirements.
Monitor and review Chart Deficiency work queues for timeliness and accuracy.
When appropriate, carry out the physician suspension process by notifying providers about delinquent records.
Assist physicians with completing medical record deficiencies.
Perform release-of-information tasks as necessary.
Assist patients with MyChart issues, including verification codes, password assistance, and proxy access.
Request archived medical records from the storage vendor in a timely manner as needed.
Answer telephone calls within three rings, identify self and department, and respond professionally to callers’ needs.
Route medical record requests to the release-of-information vendor.
Advise the Coordinator or Supervisor about situations requiring follow-up.
Meet specified productivity, accuracy, and quality-assurance performance metrics.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.