Health Information Scanning Analyst

Hackensack Meridian Health•North Bergen, NJ

About The Position

The Health Information Scanning Analyst compiles, organizes, and analyzes patient medical records for hospital inpatient and outpatient services. The role supports network goals for accuracy, timeliness, and completeness to facilitate continued patient care, revenue, and compliance with CMS, the New Jersey Department of Health, The Joint Commission, and Hackensack Meridian Health policies and procedures. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It involves retrieving and preparing paper records, scanning documents into the legal medical record, reviewing image quality and record deficiencies, assisting with record corrections and merges, supporting physicians and patients, and routing medical record requests. The role requires meeting productivity, accuracy, and quality-assurance metrics.

Requirements

High school diploma, GED, or equivalent program.
Good organizational and communication skills.
Computer literacy.
Excellent written and verbal communication skills.
Proficient computer skills, including Microsoft Office and Google Suite platforms.
Ability to bend, lift, and carry up to 10 pounds for extended periods, as the role may require.
Ability to walk and/or travel as needed to different floors, buildings, and sites within the HMH network to retrieve documentation.

Nice To Haves

Experience in health information, health care, or a related field.

Responsibilities

Retrieve paper records of discharged patients from nursing units at each campus.
Use the Chart Reconciliation work queue in Epic to ensure all discharged charts are accounted for.
Create a list of charts not received and communicate with nursing and ancillary staff to resolve their status.
Organize and assemble charts, remove documents that should not be scanned into the legal medical record, and ensure pages contain the correct patient information.
Prepare medical records for scanning, including labeling documents and removing staples and tape.
Scan documents into the legal medical record, ensuring the complete original document is scanned appropriately for data integrity.
Perform quality control of scanned images to ensure they accurately replicate the original paper document; rescan and reindex documents when necessary.
Investigate, analyze, and verify patient information using multiple hospital computer applications to perform document corrections and maintain record accuracy and integrity.
Assist with medical record merging of potential duplicates and complete merges according to departmental policy.
Review and analyze health information deficiencies in Epic with a 98% accuracy rate, including selecting the responsible physician or physicians.
Reanalyze records to ensure information meets regulatory content requirements.
Monitor and review Chart Deficiency work queues for timeliness and accuracy.
When appropriate, conduct the physician suspension process by notifying providers about delinquent records.
Assist physicians with completing medical record deficiencies.
Perform release of information as necessary.
Assist patients with MyChart issues, including verification codes, password assistance, and proxy access.
Request archived medical records from the storage vendor as needed and in a timely manner.
Answer the telephone within three rings, identify self and department, respond professionally, and address callers' needs.
Route medical record requests to the release-of-information vendor.
Advise the Coordinator or Supervisor about situations requiring follow-up.
Meet specified productivity, accuracy, and quality-assurance performance metrics.
Perform other assigned duties and projects and adhere to HMH organizational competencies and standards of behavior.