Health Information Management Representative

UnitedHealth Group • Tampa, FL

8h • $18 - $32 • Remote

About The Position

This full-time position supports the Allina Health account as an Optum employee and is national remote, available to candidates anywhere within the U.S. The representative handles medical documentation and records, including reviewing electronic chart documentation, processing release-of-information requests, and maintaining accurate and accessible health information.

The regular schedule is Tuesday through Saturday, with flexibility to work shifts during normal business hours of 3:00 PM–11:30 PM CST. Occasional overtime may be necessary. The role includes three weeks of paid training, scheduled Monday through Friday, 8:00 AM–4:30 PM CST. Employees must meet remote-work requirements, including maintaining a private, dedicated work area and secure handling of sensitive documents.

Requirements

• High school diploma, GED, or equivalent experience.
• Must be at least 18 years old.
• At least 1 year of customer service experience in a hospital or healthcare environment.
• At least 1 year of Health Information Management (HIM) or Release of Information (ROI) experience.
• Experience with Microsoft Office products.
• Ability to complete three weeks of training Monday through Friday, 8:00 AM–4:30 PM CST.
• Ability to work full time after training, Tuesday through Saturday, 3:00 PM–11:30 PM CST.
• Ability to keep company-sensitive documents secure, if applicable.
• A dedicated work area separated from other living areas that provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or use an existing high-speed internet service.
• Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
• Candidates must pass a drug test before beginning employment.

Nice To Haves

• RHIT or RHIA certification.
• At least 2 years of customer service experience.
• EPIC experience.
• Health Information Management (HIM) experience.
• Experience in the healthcare industry and with health insurance.
• Experience in a hospital, physician’s office, or medical clinic.
• Call center experience.
• Experience communicating with patients and staff from varied educational and socioeconomic backgrounds.
• Clerical or administrative support background.
• Knowledge of medical terminology.

Responsibilities

• Review electronic chart documentation to ensure the correct patient and location are identified and that information is not duplicated.
• Process release of information (ROI) requests.
• Manage requests for documentation and information.
• Scan and edit documents in the electronic medical record.
• Locate, log, retrieve, file, and deliver medical records stored in various media and systems.
• May train and mentor co-workers.
• Analyze documentation and track completion to meet regulatory requirements.
• Promote health information accuracy, transparency, currency, accessibility, relevancy, and reliability.
• Use Microsoft Word, Excel, and Outlook for documents, spreadsheets, email, and calendar management.
• Perform other duties as assigned.

Benefits

• Three weeks of paid training.
• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs, subject to eligibility requirements.
• Equity stock purchase, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED