Supervisor - Health Information Management

Best Care•Omaha, NE

9d•Onsite

About The Position

The Health Information Management Supervisor collaborates with the Service Leader to oversee Health Information Department activities and electronic health record (EHR) operations for multiple acute care facilities. The position supervises HIM staff and oversees EHR maintenance, timely record completion, security, quality, data reporting, form creation, archival preparation, scanning, and release-of-information processes to support efficient, productive, high-quality operations. The Supervisor serves as a resource to providers, Data Integrity Analysts, HIM staff, and other departments, and acts as a liaison between Health Information Management and Informatics, Performance Improvement, and Medical Staff. The role collaborates with Informatics and Revenue Cycle to define and implement policies and procedures that support information governance, record integrity, and compliance for the legal health record and designated record sets. The position is based at the Methodist Corporate Office in Omaha, Nebraska. The regular schedule is Monday through Friday onsite, with travel to other facilities as needed. The Supervisor may cover staff at other locations on weekends during unplanned absences and answer provider calls at night and on weekends. The typical workweek averages 40–45 hours, depending on departmental needs.

Requirements

High school diploma or GED required.
At least two years of experience in a health care setting or service venue required.
Current Registered Health Information Administrator (RHIA) certification from AHIMA, or eligibility to sit for the RHIA exam within 1–3 years after completing an accredited HIM program.
Sound knowledge of medical-record practices, medical terminology, and disease processes.
Strong problem-solving skills, written and verbal communication, organization, and attention to detail.
Advanced interpersonal and customer-service skills to communicate effectively with staff, physicians, administrators, patients, visitors, and vendors.
Ability to lead a diverse HIM team, including mentoring, supervising, delegating, and evaluating.
Strong computer skills and working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to learn and use multiple software and hardware products during a typical workday, and operate printers, copiers, scanners, and fax machines.
Knowledge of ICD-10, CPT, HCPCS, APCS, CCI, LCD, and NCD edits.
Ability to generate and interpret documents and reports supporting quality, statistical reporting, and performance metrics.
Ability to organize and perform multiple tasks, solve problems, prioritize assignments, and meet objectives under time constraints.
Ability to exercise independent judgment, meet productivity and department goals, and manage work priorities in a self-directed manner.
Ability to work in a team environment, adapt to change, and maintain accuracy and timeliness.
Must be able to travel locally to multiple sites throughout the organization.
May need flexibility for irregular hours, weekends, or holidays to meet deadlines and project needs.
Light work; may exert up to 20 pounds of force.

Nice To Haves

Bachelor's degree in Health Information Management (HIM).
At least one year of lead or supervisory experience.
At least one year of Health Information Management experience.

Responsibilities

Model and promote customer service excellence and organizational standards of behavior.
Lead information governance for the electronic medical record and Health Information Department, and serve as an expert resource on record management processes and HIM operations.
Analyze reports, prioritize issues, develop strategies for department goals, encourage quality improvement, and collaborate with the Service Leader.
Manage staff scheduling, performance, coaching, discipline, hiring needs, personnel files, performance reviews, and performance improvement plans in collaboration with the Service Leader.
Monitor staff productivity, work queues, and departmental performance; ensure inpatient and outpatient records are scanned within 24 hours, record analysis is completed within 72 hours, and discharge disposition accuracy exceeds 99%.
Recruit and retain talent and organize training and educational materials for new providers and department staff; coach employees and encourage regular feedback and recognition.
Monitor department expenditures, assist with monthly general-ledger review and budget preparation, and provide input on annual budget needs.
Coordinate system issues with Data Integrity Analysts and IT, communicate unresolved issues to staff, and work with multiple IT platforms, including patient billing systems, Cerner, and Record Link.
Ensure compliance with applicable federal and state requirements, privacy rules, HIPAA, revenue-cycle requirements, and regulatory standards, including The Joint Commission and CMS guidelines.
Develop policies and procedures supporting information governance and regulatory compliance; track and report compliance related to record management.
Monitor abstracting, physician deficiencies, record completion and content, facility and state statistics, meaningful-use initiatives, and timely chart completion in collaboration with medical staff.
Maintain HIPAA safeguards for protected health information and ensure compliant release-of-information processes and appropriate patient forms and privacy procedures.
Participate on assigned committees and provide medical-record expertise; coordinate development and approval of new forms with hospital departments, staff, and the forms vendor.
Support outside auditors and auditing processes, revenue-cycle and recovery-audit requirements, and timely responses to insurance and audit disputes.
Work with billing, physicians, IT, and hospital personnel to resolve record-management issues and reduce third-party payment denials through continuous improvement.
Promote teamwork and office efficiency, share important information about system updates, respond to requests in a timely manner, and identify performance-improvement opportunities.
Travel locally to multiple organization sites as needed and provide coverage or respond to provider calls during nights and weekends when required.