Health Information Supervisor

Datavant•Murray, UT

11d•Hybrid

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Supervisor (described in the posting as the Service Delivery Supervisor) is responsible for client and customer service and serves as a knowledge expert for Health Information Services (HIS) staff. The role focuses on frontline people management and training, ensuring processes comply with established guidelines, and supporting the Service Delivery Manager. The supervisor maintains workflow and productivity, handles escalations, helps create a positive work environment, supports new-hire processes, meets with clients, and develops staff across multiple sites. This is a full-time hybrid position, Monday through Friday, 8:00 a.m. to 4:30 p.m., covering multiple locations in the Salt Lake City, Utah metropolitan area. The role leads teams, manages workflow, and maintains client and service-delivery quality assurance expectations. It involves documenting information across multiple platforms using two computer monitors.

Requirements

1–2 years of health information-related experience.
Well-versed in HIPAA standards.
Ability to support clients and the team while working both onsite and remotely.
Ability to present to leadership, clients, and the team by video or in person.
Solution-oriented and forward-thinking.
Detail- and quality-oriented, particularly regarding accurate and compliant medical-record information.
Knowledge of Power BI and Microsoft Office.

Nice To Haves

At least 2 years of leadership, customer service, data entry, and Release of Information/HIM experience.
EMR experience with EPIC or Cerner.
Previous production- or metric-based work experience.
Team-building experience and a record of elevating individuals’ careers.

Responsibilities

Lead teams, manage workflow, and maintain quality assurance expectations for clients and Service Delivery teams.
Document information across multiple platforms using two computer monitors.
Lead, train, and motivate the team.
Communicate and collaborate with leadership on issues, opportunities, and challenges.
Lead the audit team that receives requests from payors.
Review data and provide solutions to clients and leadership.
Manage requests coming from the client's Risk Management Team.
Lead client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams and committees to advance operational strategies and initiatives.
Coordinate with location and client management on complex issues while building strong relationships.
Support the new-hire process, meet with clients, and develop staff at multiple sites.
Assist leadership with planning, developing, and implementing departmental or regional projects.