Supervisor - Health Information Management

Nebraska Methodist Hospital•Omaha, NE

8d•Onsite

About The Position

The Health Information Management Supervisor collaborates with the Service Leader to oversee Health Information Department activities and electronic health record (EHR) operations across multiple acute care facilities. The role supervises HIM staff and oversees EHR maintenance, timely record completion, security, quality, data reporting, form creation, archival preparation, scanning, and release-of-information processes, supporting efficient and high-quality operations. The supervisor serves as a resource to providers, Data Integrity Analysts, HIM staff, and other departments, and acts as a liaison between HIM, Informatics, Performance Improvement, and Medical Staff. The role collaborates with Informatics and Revenue Cycle on policies and procedures for information governance, integrity, and compliance of legal health records and designated record sets. The position is based onsite at the Methodist Corporate Office in Omaha, Nebraska, Monday through Friday, with travel to other facilities as needed. It may require covering staff at other locations during unplanned weekend absences and answering provider calls at night and on weekends. Work averages 40–45 hours per week depending on departmental needs. The supervisor oversees staffing and department performance, provider and staff education, operational budgets and systems, regulatory compliance, revenue-cycle support, and teamwork and continuous improvement.

Requirements

High school diploma or GED.
At least two years of experience in a healthcare setting or service venue.
Current Registered Health Information Administrator (RHIA) certification through AHIMA, or eligibility to sit for the RHIA exam within 1–3 years upon completion of an accredited HIM program.
Sound knowledge of medical-record practices, medical terminology, and disease processes.
Strong problem-solving skills; excellent written and verbal communication, organizational skills, and attention to detail.
Interpersonal and customer-service skills to communicate effectively with staff, physicians, administrators, patients, visitors, and vendors.
Ability to lead a diverse HIM team through mentoring, supervision, delegation, and evaluation.
Strong computer skills and working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel; ability to learn and use multiple software and hardware products.
Ability to operate printers, copiers, scanners, and fax machines.
Knowledge of ICD-10, CPT, HCPCS, APCS, CCI, LCD, and NCD edits.
Ability to generate and interpret documents and reports for quality, statistical reporting, and performance metrics.
Ability to organize and perform multiple tasks, solve problems, and prioritize assignments to meet objectives and time constraints.
Ability to exercise independent judgment, meet productivity and department goals, and manage priorities in a self-directed manner.
Ability to work in a team environment, adapt to change, and take responsibility for accuracy and timeliness.
Flexibility to work irregular hours, weekends, or holidays as needed to meet deadlines or project needs.
Ability to travel locally to multiple sites throughout the organization.
Ability to perform light work, exerting up to 20 pounds of force.

Nice To Haves

Bachelor's degree in Health Information Management (HIM).
At least one year of lead or supervisory experience.
At least one year of Health Information Management experience.

Responsibilities

Model and promote customer-service excellence, organizational standards of behavior, employee engagement, and service excellence among staff.
Serve as a leader and expert in information governance, medical record management, and HIM operations for providers, staff, and other departments.
Make supervisory decisions using expertise and critical thinking; analyze reports, prioritize issues, develop strategies to meet goals, encourage quality improvement, and collaborate with the Service Leader.
Manage staff scheduling, performance, coaching, discipline, hiring needs, personnel files, performance reviews, and improvement plans in collaboration with the Service Leader.
Monitor staff productivity, work queues, and departmental performance; ensure inpatient and outpatient records are scanned within 24 hours and record analysis is completed within 72 hours, and maintain discharge disposition accuracy above 99%.
Facilitate training for new providers and staff; develop educational materials, coordinate training, recruit and retain talent, provide coaching, and serve as an HIM resource.
Monitor department expenditures, assist with monthly general-ledger review and budget preparation, and provide input on annual budget needs.
Coordinate system issues with Data Integrity Analysts and IT, communicate unresolved issues, and work across patient-billing, Cerner, Record Link, and other client IT platforms.
Ensure compliance with applicable federal and state requirements, privacy rules, HIPAA, revenue-cycle requirements, and regulatory guidelines, including those of The Joint Commission and CMS.
Develop and support policies and procedures for information governance and EHR compliance; track and report regulatory compliance related to record management.
Monitor abstracting, physician deficiencies, record-completion timeliness and content, facility and state statistics, and meaningful-use initiatives.
Maintain HIPAA compliance and safeguard protected health information and patient medical records; ensure compliant release-of-information processes and that required forms are issued and explained before patient signatures are obtained.
Participate on assigned committees and provide medical-record expertise; coordinate development and approval of new forms with hospital departments, staff, and the forms vendor.
Support outside auditors and auditing processes, Revenue Cycle goals, EHR completion, and Recovery Audit processes in accordance with regulatory and third-party requirements.
Resolve medical-record issues and coordinate timely responses to insurance and audit disputes with billing offices, physicians, IT, and hospital personnel; support process improvements to reduce third-party payment denials.
Promote teamwork and office efficiency, share critical information and system updates, respond to email and requests promptly, and identify performance-improvement opportunities.
Travel locally to multiple organizational sites as needed; potentially cover weekend staffing at other locations during unplanned absences and answer provider calls at night and on weekends.