Manager | Health Information Management

Gundersen Health System•La Crosse, WI

23h•Remote

About The Position

The Manager of Health Information Management works closely with the Director to lead planning, organization, and development of personnel and work processes related to electronic medical record storage, retrieval, retention, security, and completion. The manager advises the organization on regulatory and accreditation requirements for patient record documentation and ensures the integrity of electronic health record data. The position also oversees and guides documentation software and the coordination and operations of disease-specific national data registries. The manager leads an enterprise team of approximately 19 direct reports and develops strategic and operational plans aligned with market trends, regulatory standards, and organizational goals. The role supports effective financial and human resource management, maintains policies and procedures for health information, manages software vendors and service providers, and drives improvements in health data and record systems. It collaborates with clinicians, leaders, and IT professionals to align data practices with clinical workflows and operational objectives, and promotes continuous improvement and data-driven decision-making. The position is primarily remote, with on-site presence in Green Bay or La Crosse, Wisconsin, as business needs dictate. The role is expected to provide excellent service to end users through clear, respectful, timely, and empathetic communication and collaboration.

Requirements

Bachelor's degree in healthcare, Health Information Management, or a related field, or equivalent years of experience and education.
Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) credential.
3–5 years of experience.

Nice To Haves

Bachelor's degree in healthcare, Health Information Management, or a related field.

Responsibilities

Lead a team in developing and executing strategic and operational health information management plans aligned with market trends, regulatory standards, and organizational goals.
Ensure conformance to statutes, regulations, and standards from external agencies as they apply to health information.
Recruit, develop, engage, and retain a high-performing team.
Develop, implement, and maintain policies and procedures governing how health information is collected, stored, accessed, and used.
Oversee financial performance, meet fiscal targets, participate in budgeting, analyze financial data, and implement cost-effective changes.
Manage software vendors and service providers, negotiate contracts and service agreements, and ensure timely issue resolution.
Explore techniques, tools, and technologies to improve health data and record retrieval and retention systems.
Collaborate with clinicians, leaders, and IT professionals to align data practices with clinical workflows and operational goals.
Foster continuous improvement and data-driven decision-making.
Monitor key performance metrics and reporting to evaluate initiatives and stakeholder satisfaction.
Provide leadership in organizational strategy, fiscal management, human resource management, service and quality, and organizational initiatives.
Maintain accountability for implementation of regulatory requirements.
Serve as a liaison to the community.
Perform department-defined duties and responsibilities, if applicable.
Communicate clearly, respectfully, and in a timely manner; maintain an empathetic, calm, and professional attitude; and collaborate across teams to resolve issues efficiently.