Health Information Coordinator

DAP Health•Palm Springs, CA

10d•$22 - $23•Onsite

About The Position

The Health Information Coordinator oversees the management, organization, and integrity of patient health information at DAP Health. The role works with clinical staff, administrative personnel, and external agencies to maintain accurate, confidential, and accessible records and to ensure compliance with legal, regulatory, and organizational policies. Duties include answering phones, responding to customer inquiries and records requests, and releasing patient information upon valid request.

Requirements

Understand and become knowledgeable about release-of-information standards, policies and procedures, HIPAA regulations, and other applicable standards, and complete work in compliance with them.
Effectively multitask across emails, team chats, and Epic in-basket messages while maintaining attention to detail.
Work in a team-oriented, fast-paced environment and independently.
Maintain confidentiality of patient/client information and correspondence.
Proficiently operate Epic, OnBase, Greenway, word-processing applications, and related software; seamlessly toggle between multiple systems, including Intergy and Epic.
Communicate effectively with individuals at all levels, internally and externally.
Answer multi-line phones professionally.
Proficiency in medical terminology sufficient to read and comprehend simple health care terminology.
Administrative experience in an office setting.
Previous release-of-information, EHR, or other related experience in a healthcare environment.

Responsibilities

Ensure timely updates of medical records in the Epic Electronic Health Record (EHR) system.
Use OnBase Document Management System to index medical records accurately and efficiently.
Use the OCHIN scanning application to barcode documents for manual scanning; use QR codes for imaging and OCR technology/Smart filer for other scanning tasks.
Manage administrative and clerical functions for the HIM department.
Monitor and route medical records, results, and pharmacy requests from the incoming fax queue to providers.
Monitor fax lines and promptly identify and handle urgent documents.
Coordinate Riverside County CMR supporting documentation.
Collect documents from the clinic daily, organize loose documents for scanning, and prepare them for upload to patient charts.
Request records from external organizations in response to Epic in-basket messages from clinic staff.
Communicate issues and concerns to the manager and participate in departmental team huddles, check-ins, and quarterly HIM rounding.
Perform other duties as assigned.