Health Information Management Coordinator

Predoc

2d

About The Position

The Health Information Management Coordinator helps ensure that medical records reach the right people at the right time, supporting patient care, clinical decision-making, compliance, and client organizations. The role coordinates with healthcare providers and facilities, maintains high-quality documentation, supports client relationships, and helps deliver reliable, technology-enabled administrative processes. The strongest candidate is dependable, organized, proactive, communicative, and has clinical knowledge and outstanding customer service skills, ideally gained in a medical office, hospital, health system, or related clinical environment.

Requirements

• Clinical knowledge and familiarity with medical terminology.
• Outstanding customer service skills.
• Dependability, organization, proactivity, and strong communication skills.
• Experience working in a medical office, hospital, health system, or related clinical environment is identified as a qualification for the strongest candidate.

Responsibilities

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records.
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests.
• Accurately enter and update information in meMR health’s administrative web platform and document management systems.
• Navigate provider websites and required portals to process medical record requests.
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates.
• Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities.
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements.
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation.
• Support customer onboarding, client training, and customer success initiatives.
• Provide basic troubleshooting assistance and help clients navigate platform functionality.
• Build and maintain positive, professional relationships with clients and users.
• Maintain inbound and outbound record shipments through courier services.
• Scan incoming charts and correspondence to convert physical documents into organized digital files.
• Prepare client metrics, reports, flowsheets, and other administrative materials.
• Conduct research and take initiative to resolve issues and support timely request completion.
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed