Health Information Coordinator/Scheduler

St. Croix Hospice•Independence, MO

10d

About The Position

The Health Information Coordinator/Scheduler serves as an office manager for the branch, helping build culture and community while keeping operations running smoothly to support patients, their families, and field-based clinical teams. The position is primarily responsible for staff scheduling, maintaining patient records, managing supply inventory, answering branch phone calls, planning team meetings and events, and performing related clerical duties. The coordinator schedules and coordinates field staff visits, supports continuity of care by communicating with staff, patients, and physicians, and maintains schedules and clinical documentation. The role also handles administrative and compliance tasks, supports meetings, processes records and referrals, and helps ensure compliance with HIPAA and state and federal documentation requirements.

Requirements

High school graduate or equivalent.
Administrative experience in healthcare.
Intermediate-level computer experience.
Ability to pass a background check, consumer report, and drug test.
Valid state driver’s license, access to an automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record.
Ability to push, pull, lift, or carry up to 12 pounds, and occasionally up to 20 pounds.
Ability to adapt to a variety of work conditions to support quality patient care in a home setting.

Nice To Haves

Two or more years of data entry experience.
Previous healthcare or hospice billing, scheduling, and EMR experience.

Responsibilities

Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards.
Coordinate with staff, patients, and physicians to ensure continuity of care.
Schedule and reschedule discharge, OASIS, recertification, supervisory, and other visits.
Manage patient schedules, update staff absences, and notify affected parties.
Address and reschedule missed therapy visits whenever possible.
Use geographic mapping tools to support efficient scheduling.
Maintain the on-call notebook and hospitalization log.
Prepare and review weekly and monthly schedules for productivity and geographic efficiency.
Maintain and track clinical documentation, including interim orders and plans of care.
Process travel and expense vouchers and new patient referral information.
File and date-stamp clinical notes and records.
Maintain HIPAA compliance and information security.
Order and manage medical supply inventory.
Set up IDG conference rooms and prepare meeting agendas.
Track orders to ensure timely return and follow-up.
Answer telephone lines promptly, document calls, and handle messages appropriately.
Coordinate and verify clinical documentation, including physician orders.
Prepare and print reports for clinical and management staff.
Maintain compliance with state and federal documentation requirements.
Perform other related clerical duties and help plan team meetings and events.