Health/Human Service Case Manager Supervisor

State of Delaware•Dover, DE

About The Position

The Health/Human Service Case Manager Supervisor supervises eligibility staff who determine financial and technical eligibility for Medicaid State Plan programs and the Supplemental Nutrition Assistance Program (SNAP). The position ensures eligibility determinations follow federal, state, department, and agency policies and procedures, and collects and reports statistics on workload, accuracy, and completion. The supervisor hires, trains, coaches, and disciplines staff; anticipates business needs and proposes solutions; and represents DMMA Operations on internal, inter-agency, and other related projects and workgroups as needed. The position supervises two or more merit full-time positions, including planning, assigning, reviewing, and evaluating work; coaching and training employees; disciplining staff; and recommending hiring, termination, and promotion. It participates in program planning, implementation, and coordination; gathers information and statistics to monitor compliance; recommends and implements corrective action; coordinates services with health and human service staff, agencies, providers, and other resources; represents the agency on task forces and committees and to the public; and explains programs and policies to clients and other audiences. Additional functions may include developing programs and grant proposals, analyzing budget needs, preparing statistical and program evaluation reports, and using automated information systems to review and report on data. The position does not perform licensed social worker duties such as diagnosing disorders, providing psychotherapeutic treatment, or developing assessment-based treatment plans.

Requirements

Three years of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years of experience making recommendations as part of a client's service plan, such as clinical treatment, counseling, or determining eligibility for health or human services or benefits.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire, and report on data.
Six months of experience in narrative report writing.
Coursework, training, and/or work experience in staff supervision, which may include serving as a lead worker overseeing the work of others.
Applicants must be legally authorized to work in the United States; the State of Delaware does not provide employment-based sponsorship.

Responsibilities

Supervise eligibility staff determining financial and technical eligibility for Medicaid State Plan programs and SNAP.
Ensure staff complete eligibility determinations in accordance with federal, state, department, and agency policies and procedures.
Collect and report statistics on workload, accuracy, and completion.
Hire, train, coach, and discipline staff, and recommend hiring, termination, and promotion.
Plan, assign, review, and evaluate employee work.
Anticipate business needs and propose potential solutions.
Represent DMMA Operations on internal, inter-agency, and related projects and workgroups as needed.
Participate in program planning, implementation, and coordination to ensure compliance with applicable laws, rules, regulations, standards, policies, and procedures.
Gather and assimilate statistics and information to ensure program compliance, and recommend and implement corrective action as necessary.
Coordinate with health and human service staff, agencies, providers, and resources to provide timely, efficient, and cost-effective services.
Represent the agency on task forces, committees, and with the general public.
Provide information to clients, the public, community representatives, and other agencies to explain programs and policies.
May plan and develop programs, write grant proposals, complete state clearing house documents, and implement awarded grants.
Analyze budget needs, develop recommendations regarding staffing, supplies, and equipment, and may monitor budget expenditures.
Prepare statistical and program evaluation reports.
Use automated information systems and computer software to research, review, evaluate, and report on health and human service data.
Communicate and interact effectively with people across cultures and ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.