Health/Human Service Case Manager Supervisor

State of Delaware•Dover, DE

21h

About The Position

The Birth to Three (B23) Early Intervention Regional Program provides services to families and children from birth up to three years of age with developmental needs. The Health/Human Service Case Manager Supervisor provides leadership and support to staff, including assigning cases, completing performance evaluations, and guiding staff development. The position supports compliance with state and federal requirements and ensures program practices meet established indicators. Alongside supervisory responsibilities, the position maintains a small caseload and performs duties as an FSC. B23 is slated to transition to the Department of Education effective 07/01/2028. This class supervises two or more merit full-time positions. Regular supervisory activities include planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hiring, termination, and promotion. The position participates in program planning, implementation, and coordination; monitors compliance; coordinates services with staff, agencies, providers, and resources; and may represent the agency or explain programs and policies to clients, the public, and other organizations. It may also involve program and grant development, budget recommendations and monitoring, reporting, and use of automated information systems. The position does not perform the diagnostic, assessment, psychotherapy, or assessment-based treatment-plan duties of a licensed Social Worker. Applicants must be legally authorized to work in the United States. DHSS does not provide employment-based sponsorship. New hires must attend Statewide New Employee Orientation on their first day. The State of Delaware is an Equal Opportunity employer and offers accommodations during the application and employment process.

Requirements

Three years of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years of experience making recommendations as part of a client's service plan, such as clinical treatment, counseling, or determining eligibility for health or human services or benefits.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Six months of experience in narrative report writing.
Coursework, training, and/or work experience in staff supervision, which may include serving as a lead worker overseeing the work of others.
Must be legally authorized to work in the United States.

Responsibilities

Assign cases and provide leadership and support to staff.
Complete performance evaluations and support and guide staff development.
Supervise two or more merit full-time positions by planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Maintain a small caseload and perform duties as an FSC.
Participate in program planning, implementation, and coordination to ensure compliance with departmental, federal, and state laws, rules, regulations, standards, policies, and procedures.
Gather and assimilate statistics and information to monitor program compliance, and recommend and implement corrective action as necessary.
Coordinate with health and human service staff, agencies, providers, and resources to deliver comprehensive client services in a timely, efficient, and cost-effective manner.
Represent the agency on task forces, committees, and with the general public.
Explain programs and policies to clients, the public, community representatives, and other agencies.
May plan and develop programs, write grant proposals, complete state clearinghouse documents, and implement awarded grants.
Analyze budget needs, recommend staffing, supply, and equipment needs, and may monitor budget expenditures.
Prepare statistical and program evaluation reports.
Use automated information systems and computer software to research, review, evaluate, and report on health and human service data.
Communicate and interact effectively with people across cultures and ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.