Health Coach - WELLNESS & COACHING

FAIRFIELD LONGEVITY 2 INC•Stamford, CT

2d•$30 - $32

About The Position

Serotonin Centers is an anti-aging and wellness destination offering services in hormone optimization, medical weight loss, aesthetics, body sculpting, skin health, IV therapy, and recovery. The Health Coach, described as the S.E.R.O. Concierge, guides guests and members through their wellness journeys, delivering personalized, data-driven coaching and supporting measurable results, engagement, and retention. The role uses Zenoti, the Serotonin Coach app, InBody scans, and trackers to coach across five pillars: sleep, nutrition, exercise, nutraceuticals, and medication. The coach conducts empathetic consultations, develops individualized wellness plans, tracks body composition progress, manages nutraceutical protocols, and maintains regular member communication and documentation. The role also involves converting guests into members through consultative selling, scheduling follow-up appointments, requesting referrals and reviews, and participating in local community outreach and events.

Requirements

Experience coaching people in fitness, nutrition, or wellness.
Passion for health and wellness.
Empathetic, guest-centered communication skills.
Comfort with consultative sales and the ability to educate and motivate.
Strong organization, follow-through, and accountability to results.
Comfort using Zenoti, the Serotonin Coach app, InBody, and general business platforms.

Responsibilities

Conduct guest consultations using the C.A.R.E.S. framework to understand goals, symptoms, and concerns, and explain relevant services across the Treatment Stack.
Prioritize guests’ symptoms and conversation before considering InBody or bloodwork numbers.
Use InBody scans to establish baseline metrics and goals.
Create and document personalized exercise, nutrition, and supplement plans in Zenoti and the Serotonin Coach app.
Coach members across sleep, nutrition, exercise, nutraceuticals, and medication.
Provide bi-weekly InBody scans and review body composition trends, including muscle, fat, water, and metabolic markers.
Support sustainable behavior change through micro-habits and weekly goals, and provide value during bi-weekly sessions.
Recommend and manage Serotonin nutraceutical protocols, track adherence and refills, enroll new members in Nutraceutical Best, and explain supplement timing, dosage, and use with their program.
Communicate with members through the app and by phone at the cadence set by their Wellness Type.
Document interactions, photos, and progress in Zenoti and record outcomes in the Serotonin Coach app.
Convert guests into members through consultative selling and the Systemic Close, and ensure guests learn about the full Treatment Stack.
Publish individualized habits, menus, exercise and sleep recommendations, and nutrition programs in the Serotonin Coach app.
Book the next appointment before each guest leaves.
Ask guests for referrals and Google Business Profile reviews.
Lead or participate in local outreach, open houses, talks, and grassroots events; collect leads and book guests on site.