Health Coach Wellness (Remote)
About The Position
The Health Coach engages Medicare members through phone, text messaging, and other approved digital channels to promote positive health outcomes. Through comprehensive assessment, motivational interviewing, education, behavior-change expertise, and individualized intervention planning, the Health Coach helps members address complex barriers to care, improve medication adherence, complete preventive health activities, and better manage chronic conditions. The role uses advanced coaching techniques, critical thinking, clinical knowledge, and independent judgment to support members with complex health needs. The Health Coach partners with members, providers, pharmacies, caregivers, and internal teams to support personalized care plans, member engagement, self-management skills, and sustained health improvement while meeting quality, compliance, documentation, and productivity expectations.
Requirements
- Three or more years of healthcare, health coaching, care management, case management, wellness coaching, or related experience, including supporting individuals with chronic conditions, preventive care, medication adherence, or health education.
- Experience using Microsoft Office, web-based applications, and multiple business systems while communicating with members and documenting interactions.
- Must have a HIPAA-compliant workspace and the ability to connect to the internet via a hard-wired connection.
- Associate's degree or an equivalent combination of education and relevant experience.
Nice To Haves
- Healthcare license or certification, such as RN, LPN, MSW, LCSW, CDE, RD, or equivalent.
- Managed care or Medicare experience.
- Experience supporting HEDIS, Stars, medication adherence, chronic conditions, multiple barriers to care, or complex health management needs.
- Experience developing individualized coaching plans, care plans, or behavior-change strategies.
- Experience coaching high-risk or chronically ill populations in a managed care, population health, or value-based care environment.
- Bilingual or multilingual skills.
- Bachelor's degree preferred.
Responsibilities
- Engage Medicare members by phone, text messaging, and other approved digital channels to promote positive health outcomes.
- Conduct comprehensive assessments and use motivational interviewing, education, behavior-change expertise, and individualized intervention planning.
- Help members address barriers to care, improve medication adherence, complete preventive health activities, and manage chronic conditions.
- Use advanced coaching techniques, critical thinking, clinical knowledge, and independent judgment to support members with complex health needs.
- Partner with members, providers, pharmacies, caregivers, and internal teams to support personalized care plans, member engagement, self-management skills, and sustained health improvement.
- Meet quality, compliance, documentation, and productivity expectations.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
