Health Coach - WELLNESS & COACHING

Cb•Stamford, CT

About The Position

Serotonin Centers is an anti-aging and wellness destination offering hormone optimization, medical weight loss, aesthetics, body sculpting, skin health, IV therapy, and restore and recovery services. The Health Coach, also called the S.E.R.O. Concierge, guides guests and members through their wellness journey, builds measurable results and accountability, and supports engagement and retention. Using Zenoti, the Serotonin Coach app, InBody, and tracking tools, the coach delivers personalized, data-driven guidance across the Five Pillars: Sleep, Nutrition, Exercise, Nutraceuticals, and Medication. The role includes understanding each guest’s goals and concerns, developing individualized plans, monitoring progress, maintaining regular contact, and helping guests learn about the full range of available treatments and services.

Requirements

Experience coaching people in fitness, nutrition, or wellness.
Passion for health and wellness, with an empathetic, guest-centered communication style.
Comfort with consultative sales and the ability to educate and motivate.
Strong organization, follow-through, and accountability to results.
Comfort using Zenoti, the Serotonin Coach app, InBody, and general business platforms.

Responsibilities

Use the C.A.R.E.S. framework to understand guests’ goals, symptoms, and concerns, and explain relevant services across the Treatment Stack.
Lead empathetic consultations, listen carefully, and use InBody scans to establish baseline metrics and goals; prioritize symptoms and conversation before reviewing InBody or bloodwork numbers.
Document personalized exercise, nutrition, and supplement plans in Zenoti and the Serotonin Coach app.
Coach members across the Five Pillars: Sleep, Nutrition, Exercise, Nutraceuticals, and Medication.
Provide bi-weekly InBody scans and review body composition trends, including muscle, fat, water, and metabolic markers.
Encourage sustainable behavior change through micro-habits and weekly goals, and provide value at every bi-weekly session.
Recommend and manage Serotonin nutraceutical protocols; track adherence and refills, set new members up on Nutraceutical Best, and explain supplement timing, dosage, and use within their program.
Contact members by app and phone according to their Wellness Type cadence: Type D daily, Type C every other day, Type B twice a week, and Type A once a week.
Document interactions, photos, and progress in Zenoti and capture outcomes in the Serotonin Coach app.
Convert guests into members using consultative selling and the Systemic Close, and ensure guests learn about the full Treatment Stack.
Publish individualized habits, menus, exercise and sleep recommendations, and nutrition programs in the Serotonin Coach app.
Book each guest’s next appointment before they leave.
Ask every guest for a referral and request a review on the company’s Google Business Profile.
Lead or participate in local outreach, open houses, talks, and grassroots events; collect leads and book guests on site.