Health Center Spa Manager

Association for Research and Enlightenment, Inc. • Virginia Beach, VA

20h • Onsite

About The Position

Join our dynamic team as our Health Center Spa Manage, where you will lead the operations of A.R.E.’s Health Center & Spa, ensuring an exceptional experience for every client and guest. This role offers an exciting opportunity to oversee a comprehensive range of services, maintain high standards of safety and quality, and foster a welcoming environment that promotes health, relaxation, and well-being.
At our organization, we value a culture of excellence, growth, and wellness. We offer a supportive environment where your leadership can make a meaningful impact on our clients’ health and relaxation experiences, along with opportunities for professional development and advancement.

Requirements

• Associate’s Degree in Business Administration or a related field.
• Five years’ experience in customer service required, preferably in massage, health care or medical industry.
• Five years’ experience in supervising customer service, medial office, health-care environment required.
• Relevant and equivalent work experience includes volunteer work, internships, freelance work, and transferable skills.
• Knowledge of massage/bodywork preferred and/or willingness to gain necessary knowledge of massage and bodywork to explain services comprehensively.
• Evening and weekend availability required.
• Knowledge of medical conditions, terminology and contraindications is essential.
• Knowledge of philosophy of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation desired.
• Knowledge of massage, hydrotherapy and holistic health required.
• Good working knowledge of A.R.E. resources and available services required.
• Intermediate skills Microsoft Windows XP, Firefox Mozilla & Microsoft Office required.
• Advanced records management skills required.
• High level problem solving and analytical skills to quickly diagnose and resolve issues.
• Strong oral/written communications for both external and internal customers, highly polished interpersonal skills.
• Must be a self-starter who can work and interact well with people at all levels both internally and with members/customers and general public.
• Strong organizational skills necessary to handle several projects/deadlines simultaneously and ability to actively communicate to all levels of organization deadlines and priorities
• Ability to prioritize and set objectives to achieve organizational, budgetary and departmental goals.
• Intermediate level of analytical ability, a high degree of accuracy and close attention to detail required.
• Demonstrated success in managing operational responsibilities and personnel.
• Ability to work under broad supervision, with high level of independent judgment, permitting wide latitude for independent action.
• Ability to provide a high level of service and maintain strong customer service focus.
• Demonstrated ability to and understanding of confidentiality, the ethics and legal requirements related to client records, including HIPAA compliance.
• Ability to work effectively with the general public and co-workers – demonstrating patience, diplomacy, persistence, kindness, and clarity.
• Tact, diplomacy and the willingness to be helpful are essential.
• Ability to follow guidelines for emergency procedures.
• High degree of emotional intelligence and maturity – demonstrating adaptability, engagement and enthusiasm.
• Maintain communication with management as to any issues or operations of the Health Center and Spa.

Nice To Haves

• Knowledge of massage/bodywork preferred
• Knowledge of philosophy of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation desired.

Responsibilities

• Manage all functions of the Health Center & Spa, including daily operations, staff supervision, and service delivery.
• Provide personalized, high-quality customer service to clients and guests, ensuring their needs are met with professionalism and care.
• Oversee staff training, development, and performance management to maintain a motivated and skilled team.
• Ensure compliance with all health, safety, and environmental standards, including mandated safety protocols and procedures.
• Administer records management, financial oversight, and budgeting to support operational efficiency.
• Supervise and coordinate contracted services and vendor relationships to ensure quality and compliance.
• Maintain adherence to state, local, national, and federal regulations governing health and safety standards.
• Monitor and manage the facility’s daily operations, ensuring a safe, clean, and welcoming environment for clients and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees