Health Center Practice Administrator (Credentialed)

ADELANTE HEALTHCARE INC•Phoenix, AZ

1d•Onsite

About The Position

The Health Center Practice Administrator is responsible for the efficient, profitable day-to-day operation and management of a community health center providing primary care services, such as family practice, pediatrics, internal medicine, and OB/GYN care in a Patient Centered Medical Home (PCMH) environment. Additional services may depend on the site. The administrator serves as a patient advocate and fosters an environment that supports exceptional clinical care, patient experience, patient flow, and community engagement and support. Leaders are expected to maximize team members’ contributions by setting clear performance expectations, providing ongoing feedback and coaching, and conducting regular performance evaluations. They must demonstrate commitment to quality, patient safety, employee engagement, and innovation, while modeling integrity, professionalism, and competence. The administrator oversees staff performance and hiring, patient services and eligibility processes, quality and regulatory compliance, financial and operational performance, facilities and inventory, and community and organizational partnerships. The role also promotes interdisciplinary collaboration and a caring, team-based model that supports wellness and improved health outcomes. Employees must comply with the organization’s standards, Compliance Program, Standards of Conduct, policies, procedures, and reporting requirements.

Requirements

Certification in cardiopulmonary resuscitation (CPR) for the Health Care Professional and AED through courses following American Heart Association or Red Cross guidelines, including cognitive and skills evaluations.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations.
Bachelor’s degree or equivalent work experience as determined by People Services and the hiring manager.
At least five years of healthcare experience, including three years of healthcare management experience specifically managing a medical site or operation with multiple providers.
Competency in a healthcare, medical assistant, nursing, or related background.
Ability to communicate effectively with staff, patients, community representatives, organizational leadership, and business partners.
Ability to solve problems using a logical, systematic, and tactical approach.
Demonstrated management, communication, leadership, community relations, and customer service skills.
Experience applying continuous quality improvement techniques to service delivery design to improve patient health outcomes.
Proven productive and efficient time-management skills and problem-solving ability, including fulfilling commitments.
Experience with NextGen or other electronic health records software.
Demonstrated understanding and use of technology infrastructure and applications, including email, web-based tools, the internet, Excel, and Word.
Ability to help others develop their knowledge, skills, and abilities.
Ability to manage data- and deadline-driven projects.
Ability to provide effective performance and results management.
Demonstrated ability to manage partnerships and promote teamwork within and across work units and organizational lines.
Reliable transportation that can accommodate operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Ability to perform the position’s physical demands, including sitting for extended periods; standing, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling, talking, hearing, and smelling; and managing stress related to essential job functions.
Ability to frequently lift or move up to 25 pounds without assistance and occasionally lift or move up to 50 pounds with assistance.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

Experience with Patient Centered Medical Home (PCMH) practices.
Ability to communicate in more than one language.

Responsibilities

Monitor and evaluate health center staff performance and competencies; manage merit increases, promotions, disciplinary actions, and personnel documentation.
Foster outstanding patient care within a PCMH model.
Ensure compliance with applicable federal, state, and local legislation and accreditation standards.
Select, interview, train, and orient front- and back-office clinical support staff.
Support patient eligibility determination and enrollment in programs through the electronic HealthE+ application, including AHCCCS, AZ Primary Care Program, sliding fee discounts, self-pay, and other third-party insurers.
Conduct regular audits and improvement activities to support compliance with accrediting-body standards for quality patient care.
Monitor appointments, patient flow, and waiting areas to improve daily productivity.
Document and resolve patient complaints and maintain effective working relationships with physicians, management, and staff.
Educate employees and provide updates on policies and procedures.
Monitor and control health center expenditures, review and approve orders, and maintain supply inventory.
Ensure equipment is maintained or replaced as needed and monitor building and grounds for cleanliness.
Set goals, measure and evaluate staff skills and expertise, and hold regular performance feedback discussions.
Directly oversee Vaccine Management staff and programs.
Implement procedures to attain clinic productivity standards and goals.
Assist with Sliding Fee Scale audits as needed; ensure daily deposits and day-sheet reconciliations are completed.
Plan and manage the center budget, monitor expenditures, and manage profitability and production metrics.
Review correspondence and respond to written inquiries about center functions; prepare reports and correspondence as required.
Coordinate with Center Support on inventory control, facilities management, and equipment maintenance.
Ensure weekly, monthly, and quarterly safety checks are performed, conduct quarterly drills, and maintain appropriate logs.
Maintain high patient satisfaction as reflected in surveys and other measurement tools.
Maintain accurate time and attendance records and prepare reports as requested or required.
Coordinate student and volunteer services.
Promote and participate in interdisciplinary communication and collaboration to support quality care and a caring, team-based environment.
Comply with organizational standards, policies, procedures, and compliance reporting requirements; report conduct that may violate legal or compliance requirements.
Perform other duties as requested or assigned.