Health Center Manager

Planned Parenthood of Northern New England•White River Junction, VT

9d•Onsite

About The Position

The Health Center Manager is responsible for the administrative oversight of health center operations, including staffing, patient access and experience, staff development and experience, facility management, and adherence to the budget. The manager ensures compliance with applicable policies and procedures, Planned Parenthood Federation of America (PPFA) and Planned Parenthood of Northern New England (PPNNE) standards, and state and federal regulations. The role includes fostering trust, maintaining relevant communication with employees, encouraging staff contributions to improvement initiatives, and helping employees understand how their work supports a positive patient experience. The Director of Clinical Care and Regional Clinical Directors oversee clinical care quality. The manager oversees daily health center operations, supports and develops the team, organizes schedules and clinic flow, and helps ensure timely, high-quality patient care in a safe, well-equipped environment. The role also involves monitoring operational performance, using data to identify and address issues, managing budgets, supplies, and administrative processes, and building community relationships to increase awareness of services and connect patients with care. This is a full-time, salaried, exempt position based in White River Junction, Vermont, for 37.5 hours per week.

Requirements

High school diploma or equivalent.
Demonstrated commitment to high-quality patient care and exemplary customer service.
Ability to work independently and exercise good judgment in escalating issues and concerns for timely evaluation or resolution.
Ability to travel within the PPNNE affiliate for meetings, training, or educational opportunities as requested.
Successfully complete an online Basic Life Support (BLS) certification course within three months of hire (strongly preferred).

Nice To Haves

Bachelor's degree in health care, business administration, or health care science.
Registered nurse and/or telehealth experience.
Three to five years of relevant healthcare practice and supervisory leadership experience, and/or progressive leadership development with demonstrated leadership acumen.
Basic Life Support (BLS) certification course completion within three months of hire.

Responsibilities

Manage day-to-day health center operations for patients and staff.
Lead and support the team by setting clear expectations, coaching staff, and fostering a respectful, positive work environment.
Organize schedules and clinic flow to support timely, high-quality patient care.
Maintain a safe and well-equipped health center.
Monitor performance and operations, use data to identify issues, and make improvements as needed.
Support staff development through training, feedback, and growth opportunities.
Oversee budgeting, supplies, and administrative processes to maintain efficiency and compliance.
Build community relationships to increase awareness of services and connect patients with care.
Ensure adherence to applicable policies and procedures, PPFA and PPNNE standards, and state and federal regulations.
Maintain relevant employee communications, build trust, and create opportunities for employees to contribute to improvements.

Benefits

Up to three weeks of paid time off, increasing with tenure.
Up to 10 paid holidays.
Paid parental leave.
Medical, dental, and vision insurance.
PPNNE-funded health reimbursement account to cover a portion of medical deductible costs.
403(b) retirement account with eligibility for a 2% employer match.
Employee assistance program with confidential counseling and resources.
Employee referral bonuses.
Employer-paid short-term disability and life insurance.
Paid training for in-demand clinical skills.
Travel mileage reimbursement.
No overnight hours.