Health Center Manager
About The Position
The Health Center Manager is responsible for administrative oversight of health center operations, including staffing, patient access and experience, staff development and experience, facility management, and adherence to the budget. The manager ensures compliance with applicable policies and procedures, PPFA and PPNNE standards, and state and federal regulations. The role fosters trust and relevant communication with employees, creates opportunities for staff to contribute to improvement initiatives, and connects employees’ work across all levels to patients’ positive experiences. The Director of Clinical Care and Regional Clinical Directors oversee the quality of clinical care delivery. The manager oversees daily operations, supports and develops the team, organizes schedules and clinic flow, maintains a safe and well-equipped facility, monitors performance and operations using data, oversees budgeting and administrative processes, and builds community relationships to raise awareness of services and connect patients with care. The position is full-time, salaried and exempt, based in White River Junction, Vermont, and involves travel within the PPNNE affiliate for meetings, training, or educational opportunities as requested.
Requirements
- High school diploma or equivalent required.
- Three to five years of relevant healthcare practice and supervisory leadership experience is strongly preferred, and/or progressive leadership development with demonstrated leadership acumen.
- Demonstrated commitment to high-quality patient care services and exemplary customer service.
- Ability to work independently and exercise good judgment in escalating issues and concerns for timely evaluation and resolution.
- Ability to travel within the PPNNE affiliate for meetings, training, or educational opportunities as requested.
Nice To Haves
- Bachelor’s degree in healthcare, business administration, or health care science.
- Registered nurse and/or telehealth experience.
- Successful completion of an online Basic Life Support (BLS) certification course within three months of hire.
Responsibilities
- Manage day-to-day health center operations to support patients and staff.
- Lead and support the team by setting clear expectations, providing coaching, and fostering a respectful, positive work environment.
- Organize schedules and maintain clinic flow to support timely, high-quality patient care.
- Keep the health center safe and well-equipped.
- Monitor performance and operations, use data to identify issues, and make improvements as needed.
- Support staff development through training, feedback, and opportunities for growth.
- Oversee budgeting, supplies, and administrative processes to maintain efficiency and compliance.
- Build community relationships to increase awareness of services and connect patients with care.
- Ensure adherence to applicable policies and procedures, PPFA and PPNNE standards, and state and federal regulations.
Benefits
- Up to three weeks of paid time off, increasing with tenure.
- Up to 10 paid holidays.
- Paid parental leave.
- Medical, dental, and vision insurance.
- PPNNE-funded health reimbursement account to cover a portion of medical deductible costs.
- 403(b) retirement account with eligibility for a 2% employer match.
- Employee assistance program with confidential counseling and resources.
- Employee referral bonuses.
- Employer-paid short-term disability and life insurance.
- Paid training for in-demand clinical skills.
- Travel mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
