Health Center Manager

Planned Parenthood South Atlantic•Raleigh, NC

1d•$62,519 - $78,174•Onsite

About The Position

The Health Center Manager (HCM) provides day-to-day leadership for health center operations and promotes a patient-centered service model. The HCM supervises unlicensed staff and serves as the administrative supervisor for clinicians, leading change initiatives and ensuring the center follows applicable medical, administrative, and security protocols. Working with the Director of Patient Services, the HCM supports compliant operations, medical services, and financial performance across the health center. The manager is responsible for staffing, staff development and performance, financial and revenue-cycle management, patient flow, electronic health records, reporting, inventory, community relationships, security, and regulatory compliance. The position also serves as Laboratory Manager under the supervision of the Laboratory Director and may perform laboratory testing duties if trained and qualified. This is an on-site, full-time position at the Raleigh Health Center, scheduled Monday through Friday for 40 hours per week. Staff are expected to remain until patients have checked out, documentation is complete, and the center is cleaned.

Requirements

Prior supervisory experience.
Experience managing or working in a healthcare environment, especially women's health.
B.A. in a related field and 2–4 years of program management experience, or four years of relevant experience in lieu of a degree.
Ability to handle highly confidential information.
Ability to work in and manage a fast-paced, dynamic environment.
Organization, attention to detail, and multitasking ability.
Ability to self-motivate, work independently, and function well as a team member.
Experience working across a diverse service area.
Passion for reproductive health care and justice and belief that sexual health is essential to overall health, well-being, and happiness.

Responsibilities

Provide day-to-day leadership for health center operations and promote responsive, client-centered service delivery.
Hire, coach, train, monitor, and evaluate staff and volunteers; take corrective action when needed.
Facilitate regular staff meetings, provide training, and communicate PPSAT policies and administrative processes.
Give ongoing feedback on productivity, quality of care, operational performance, customer service, and teamwork.
Participate in annual budgeting and monitor revenue-cycle goals, financial statements, client visits, revenue, expenses, and staffing.
Manage daily reconciliation and submission of deposits and logs.
Oversee effective use of Electronic Health Records, including staff usage, training, and patient flow.
Implement health center and staff schedules to optimize staffing and patient flow in collaboration with the Regional Director and Clinical Team.
Ensure required daily, weekly, and monthly documentation and statistical reports are accurate and timely.
Oversee ordering and inventory accuracy for medical, contraceptive, and office supplies.
Represent PPSAT in the community, identify community leaders, and develop partnerships that support education and clinical services tailored to specific populations.
Coordinate with Security and Facilities to maintain a safe and secure environment; conduct security trainings and drills and assist with security systems, cameras, and recording devices.
Assist with coordinating research activities related to clinic procedures and flow, including oversight of staff recruiting or screening participants when applicable.
Ensure compliance with state regulations and applicable laws, including consent and ultrasound requirements.
Ensure laboratory staff and ultrasound-trained staff have appropriate privileges and complete required annual competency or skills assessments.
Participate in the Risk and Quality Management program and support monitoring, orientation, training, and quality service delivery.
Monitor compliance with medical protocols, administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations; submit assigned audit data and ensure Quality Assurance requirements are met.
Serve as Laboratory Manager under the Laboratory Director; ensure laboratory personnel training, competency evaluations, proficiency testing, and laboratory quality control requirements.
If trained as testing personnel, collect and prepare specimens; maintain and check instruments; perform quality controls; order and result tests in medical records; draw blood; dispose of contaminated supplies; perform and interpret in-house tests; and participate in competency and proficiency requirements.
Perform other duties as assigned.