Health Center Manager III

Planned Parenthood of Southern New England, Inc.•New London, CT

11d•$70,913 - $95,942

About The Position

Planned Parenthood of Southern New England is seeking a full-time Health Center Manager III for its New London Health Center. The manager is responsible for all health center operations, including processes, protocols, and personnel. The role ensures high-quality, client-centered health care and compliance with regulatory and quality standards while supporting business success and sustainability. The manager leads and develops a collaborative team, helps attract and retain talent, and fosters an environment where staff feel appreciated and recognized. The position also supports excellent customer service and client retention, builds effective internal and external partnerships, identifies opportunities to grow the health center, and serves as a community ambassador. Services must be culturally and linguistically competent.

Requirements

Strong understanding of and personal commitment to reproductive rights and the goals and responsibilities of PPSNE.
Ability to manage a thriving team in a fast-paced, dynamic environment.
Excellent organizational, communication, and decision-making skills.
Demonstrated ability to handle highly confidential information with diplomacy and tact.
Commitment to health equity and a deep understanding of health inequity and its historical and continuing effects on patients, communities, and health care systems.
Ability to build authentic relationships, work effectively across differences, and build trust with a diverse range of people.
Self-awareness, empathy, and humility in interpersonal interactions across dimensions of difference.
Experience communicating decisions effectively to staff and sound judgment about when and how to gather meaningful input.
Bachelor’s-level degree from an accredited college or university and/or comparable training and job experience.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work mornings, evenings, and weekends.
Reliable form of transportation.

Nice To Haves

Bilingual English/Spanish or bicultural.

Responsibilities

Ensure high-quality health care services that support the whole person.
Create a workplace that attracts, engages, and retains talented staff.
Ensure the health center provides client-centered services and that decisions reflect clients’ best interests.
Support business success and sustainability, including identifying opportunities to grow the health center.
Promote excellent customer service and client retention through leadership, effective partnerships, and collaborative relationships within the center and externally.
Create and maintain an environment in which staff feel appreciated and recognized for their work.
Ensure compliance with regulatory and quality standards.
Serve as a community ambassador by identifying and building relationships with community contacts and connecting community members to PPSNE.
Provide culturally and linguistically competent services.
Manage all health center operations, including processes, protocols, and personnel.