Health Center Manager III

Planned Parenthood of Southern New England•New London, CT

9d•Onsite

About The Position

Planned Parenthood of Southern New England (PPSNE) is seeking a full-time Health Center Manager III for its New London Health Center. The manager is responsible for health center operations, including processes, protocols, and personnel, and works to ensure high-quality, client-centered care, regulatory compliance, and sustainable business performance. The role also leads and supports staff, builds collaborative relationships within the center and in the community, and helps connect community members with PPSNE services. The position requires a strong commitment to reproductive rights, health equity, and culturally and linguistically competent care.

Requirements

Strong understanding of and personal commitment to reproductive rights and PPSNE’s goals and responsibilities.
Ability to manage a thriving team in a fast-paced, dynamic environment.
Excellent organizational, communication, and sound decision-making skills.
Demonstrated ability to handle highly confidential information with diplomacy and tact.
Interest in and commitment to health equity, with a deep understanding of health inequity and its historical and ongoing effects on patients, communities, and health care systems.
Ability to build authentic relationships, work effectively across differences, and develop trust with diverse people.
Self-awareness, empathy, and humility in interpersonal interactions across dimensions of difference.
Transparent decision-making skills, including effectively communicating decisions to staff and sound judgment about when and how to gather meaningful input.
Bachelor’s degree from an accredited college or university and/or comparable training and job experience.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work mornings, evenings, and weekends.
Reliable transportation.

Nice To Haves

Bilingual English/Spanish or bicultural background.

Responsibilities

Ensure high-quality health care services that support the whole person.
Create a workplace that attracts, engages, and retains talented staff.
Ensure the health center provides client-centered services and that decisions reflect clients’ best interests.
Support the health center’s business success and sustainability, identifying and pursuing opportunities for growth.
Promote excellent customer service and retention through leadership, effective partnerships, and collaborative relationships within the center and externally.
Create and maintain an environment where staff feel appreciated and recognized.
Ensure compliance with regulatory and quality standards.
Serve as a community ambassador by identifying and building relationships with community contacts, developing partnerships, and connecting community members to PPSNE.
Provide culturally and linguistically competent services.
Manage all health center operations, including processes, protocols, and personnel.