Health Center Ambassador Lead

UNITE HERE HEALTH•Las Vegas, NV

12h•$24 - $29•Onsite

About The Position

The Health Center Ambassador Lead supports the Manager of Culinary Health Center in overseeing the daily operations of Health Center Ambassadors. Serving as a subject matter expert and resource for ambassador workflows, this role helps ensure high-quality customer service aligned with the Health Center’s mission, vision, and values. The Lead provides daily coverage, coordinates tours, develops team schedules, and resolves or escalates patient issues. The role is a primary point of contact for patients and families and represents the Health Center with integrity and accountability. The position is based onsite at the Durango Health Center and is scheduled Tuesday through Saturday, 7.5 hours per day (37.5 hours per week), with the schedule subject to business needs. It involves 10%–15% travel, primarily within the Las Vegas area. The hourly salary range is $23.79–$29.12; actual base salary may vary based on relevant factors.

Requirements

At least 3–5 years of related customer service experience.
2–3 years of progressively responsible experience, including lead-level responsibilities or peer influence.
Associate’s degree or equivalent work experience.
Professionalism and high workplace integrity in diverse situations.
Ability to communicate respectfully and effectively with people from diverse socioeconomic and ethnic backgrounds, including under stressful conditions.
Excellent written and verbal communication skills.
Ability to use active listening to enhance team communication and collaboration.
Ability to engage with team members and staff fairly, equitably, and respectfully.
Ability to de-escalate patient concerns and resolve team-member conflicts calmly and effectively.
Ability to identify and communicate workflow gaps, trends, and needs within the Health Center.
Initiative, problem-solving skills, and ability to lead by example.
Ability to facilitate team meetings, huddles, and group discussions.
Ability to work independently or in a group, manage competing deadlines, and handle multiple projects in a fast-paced environment.
Intermediate computer skills in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
Ability to follow departmental and Health Center safety practices and procedures.
Ability to travel 10%–15%, primarily within the Las Vegas area.

Nice To Haves

Proficiency in written and verbal Spanish, with knowledge of medical terminology.
Working knowledge of and experience in a healthcare environment.

Responsibilities

Provide primary coverage for Health Center Ambassador shifts as needed across all Health Centers.
Promote a positive and trusting work environment by promptly addressing issues, concerns, or policy violations with Health Center Leadership.
Establish and maintain effective working relationships with team members.
Create, manage, and amend daily, weekly, and new-hire onboarding schedules.
Conduct monthly and ad hoc team and individual pulse checks, and share feedback, updates, or concerns with the Manager of Culinary Health Center for follow-up.
Develop and implement new-hire training and ensure comprehension of Health Center Ambassador training materials.
Collaborate with the Patient Experience team to support Health Center Wellness classes and logistics as needed.
Participate in the daily schedule and rotate through various responsibilities.
Support the Manager of Culinary Health Center with team meetings, agendas, documentation, materials, and team-building exercises.
Report daily task, activity, and team updates to the Manager of Culinary Health Center.
Assist with scheduling and monitoring Health Center tours.
Greet and direct members in the Health Center lobby.
Provide quality service, answer patients’ questions, and coordinate with appropriate resources or departments.
Review appointment date, time, location, and provider name with patients.
Assist with non-clinical inquiries.
Provide benefit plan and eligibility information to patients, providers, unions, and employers at the Health Center.
Help escalate urgent, sensitive, or unresolved patient issues, concerns, and inquiries according to Provider Partner and Health Center protocols.
Act as a liaison between patients and the Health Center.
Assist with special projects assigned by CHC/CHF leadership.
Set goals and achieve measurable results.
Contribute ideas to plans and department goals.
Exemplify the Fund’s BETTER Values and professional effectiveness dimensions, contributing to a respectful, trusting, and inclusive culture.
Perform other duties within the scope of the role and perform essential duties with or without reasonable accommodation.