Lead Activities Ambassador
About The Position
The Lead Activities Ambassador is a dynamic and enthusiastic leader on the Edgewood Resort Experience team. The role supports the daily operation and execution of resort activities while creating engaging, memorable, and personalized guest experiences. Alongside the responsibilities of an Activities Ambassador, the Lead provides day-to-day leadership and operational support to the Activities team. During the winter season, the position also serves as an Ice Skating Rink Lead, helping operate the outdoor rink safely, efficiently, and with a focus on guests. The Lead supports resort activity programming and rink operations, helps train and direct team members, monitors service and safety, and coordinates with other resort departments. The position involves frequent guest interaction and adapting activities to operational needs and weather conditions.
Requirements
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills, with the ability to engage and motivate guests of all ages.
- High energy, enthusiasm, and a personable manner, with a genuine passion for hospitality and entertainment.
- Demonstrated leadership ability and willingness to provide day-to-day direction and support to team members.
- Strong organizational skills and the ability to manage multiple activities or tasks simultaneously.
- Ability to lift and carry up to 40 pounds.
- Ability to perform physical tasks, including bending, lifting, and standing for extended periods.
- Comfort working outdoors in various weather conditions, including winter conditions associated with ice skating and snow activities.
Nice To Haves
- Previous experience in hospitality, guest services, activity coordination, or recreation.
- Experience leading or facilitating recreational activities such as fitness, water sports, arts and crafts, games, or winter activities.
- Experience working with Point-of-Sale systems.
Responsibilities
- Provide daily direction and support to Activities Ambassadors and Ice-Skating Rink Ambassadors.
- Assist the Resort Experience Manager, Activities Coordinator, and Concierge in welcoming guests to activities.
- Lead and supervise recreational activities, including arts and crafts, watersports, boat rentals, fly-fishing, nature hikes, ice skating, snowshoe hikes, poolside activities, and other resort programming.
- Assist with opening and closing procedures for Experiences and the ice-skating rink.
- Lead daily team briefings and communicate activity schedules, weather conditions, operational changes, VIP information, and special events.
- Monitor the guest experience and help ensure team members consistently deliver Edgewood service standards.
- Serve as the primary point of contact for Activities Ambassadors during assigned shifts and escalate operational or guest concerns to management when appropriate.
- Oversee daily ice-skating rink operations, including skate rentals, guest flow, equipment organization, rink safety, and opening and closing procedures.
- Ensure established safety procedures are followed for ice skating, snowshoeing, watersports, and other recreational activities.
- Assist with training and onboarding new Activities Ambassadors and Ice-Skating Rink Ambassadors.
- Monitor activity and rink equipment to ensure it is properly maintained, organized, and accounted for.
- Represent the resort's values, image, and culture in guest interactions.
- Engage with guests to promote participation in daily activities, experiences, and events.
- Coordinate with Concierge, Bell, Front Office, Food & Beverage, Engineering, Security, and other resort departments as needed to support the guest experience.
- Assist with guest recovery and resolve minor guest concerns within the scope of the position, escalating when necessary.
- Support activity reservations, Point-of-Sale transactions, waivers, participation tracking, and other operational documentation.
- Assist leadership in identifying opportunities to improve programming, participation, operational efficiency, and revenue.
- Maintain a strong presence during peak activity periods, special events, holidays, and high-volume skating rink operations.
- Adapt to unforeseen circumstances or weather conditions to support the proper execution of guest events or activities.
- Perform other related duties as assigned to support the overall success of the team and business.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
