Health Center Ambassador I

UNITE HERE HEALTH•North Las Vegas, NV

4d•$19 - $22•Hybrid

About The Position

The Health Center Ambassador I is the first point of contact and a positive representative for patients and families, delivering a 5-star customer service experience aligned with the Health Center’s mission, vision, and values. The role welcomes patients, identifies and clarifies their needs, and provides assistance. It also includes conducting scheduled and unscheduled tours and providing language assistance to provider partners when requested. The position requires travel to Las Vegas-area Health Centers as needed, generally 10%–15% between locations. The work schedule is Monday through Friday, 7.5 hours per day (37.5 hours per week), and may include a potential hybrid work-from-home arrangement.

Requirements

At least 1–2 years of related experience.
High school diploma or equivalent.
Understand medical and insurance terminology.
Knowledge of patient rights and age-specific patient care practices.
Communicate respectfully and effectively with people from diverse socioeconomic and ethnic backgrounds, including under stressful conditions.
Use effective listening and critical-thinking skills to identify and communicate issues, trends, anomalies, and areas for improvement to management.
Intermediate computer skills in Microsoft Office, including PowerPoint, Word, and Outlook.
Typing and ten-key skills.
Strong organizational and time-management skills.
Use office equipment effectively, efficiently, and safely.
Ability to follow departmental and Health Center safety practices and procedures.
Excellent written and verbal communication, interpersonal, and problem-solving skills.
Ability to work independently or in a group, manage competing deadlines, and handle multiple projects in a fast-paced environment.

Nice To Haves

Working knowledge of and experience in a healthcare environment.
Associate’s degree in a related field or equivalent work experience.
Fluency in spoken and written Spanish.

Responsibilities

Greet patients in the Health Center lobby and provide directions.
Conduct Health Center tours and new-patient outreach assignments.
Warm-transfer calls to appropriate departments.
Assist with Health Center surveys and distribute approved Health Center and/or Culinary Health Fund flyers.
Promote patient portal enrollment and assist patients with signing up, navigating, and troubleshooting the portal.
Assist patients with walk-in appointments, check-in, and required forms.
Update daily trackers and collaborate with Health Center staff on special projects.
Deliver 5-star service by answering patient questions and coordinating with appropriate resources or departments.
Handle non-clinical inquiries and direct patients to relevant locations within the Health Center or to outside sources when applicable.
Escalate urgent, sensitive, or unresolved patient issues, concerns, and inquiries as designated by the Health Center Administrative Team.
Verify patient eligibility and answer eligibility-related questions.
Assist with Health Center medical records while adhering to confidentiality protocols.
Assist with Health Center wellness classes, promoting healthy lifestyles and community engagement.
Review appointment date, time, location, and provider details with patients to ensure they understand upcoming appointments.
Build and maintain effective working relationships with people encountered during daily duties.
Comply with the Guest Experience department’s quality assurance program.
Collaborate with team members, provider partner staff, and the Patient Contact Center team on ideas, projects, and tasks that may affect Health Center operations.
Travel between Health Center locations, primarily in the Las Vegas area, as operationally required.
Set goals, achieve measurable results, and contribute ideas to department plans and goals.
Exemplify the Fund’s BETTER Values and professional effectiveness dimensions, contributing to a respectful, trusting, and engaged culture of diversity and inclusion.
Perform other duties as assigned within the scope of the position.
Perform essential job functions with or without reasonable accommodation.