Health Care Interpreter (Spanish speaking)

Children's Clinic PC•Portland, OR

4d•Onsite

About The Position

The Health Care Interpreter (HCI) provides accurate and professional language interpretation to patients, families, and staff. This includes in-person appointments at clinic locations and telephonic or video communication. The HCI assists with front-end operations for patients, such as scheduling appointments, onboarding new patients, and translating documentation as requested.

Requirements

High school diploma or equivalent
One (1) year of interpretation experience
Oregon Health Authority Certified or Qualified (HCI)
Fluency in written and oral Spanish
Excellent written and oral English/Spanish language skills
Knowledge of medical terminology
High level of self-awareness and cultural competence.
Excellent interpersonal skills.
Ability to gather the necessary information to make triage-related decisions and problem-solve low to moderate-complexity situations.
Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position.
Ability to be organized and flexible in response to changing demands.
Ability to handle a high volume of work under pressure.
Proficient ability to use a computer and electronic medical record.
Maintain patient, team member, and employer confidentiality.
Friendly, enthusiastic, and helpful to others.
Ability to make critical judgments while under pressure.
Aptitude to pay attention to the specifics of a project or task.
Capacity to adapt quickly to changing conditions and work responsibilities.
Display an optimistic attitude and is a progressive agent for needed change.
Demonstrates collaboration, values input, and maintains effective working relationships.
Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.
Work closely with others in a team setting.
Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public.
Proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.

Nice To Haves

Healthcare-specific interpretation experience

Responsibilities

Answer the telephone professionally and courteously, scheduling patient appointments following procedures for proper timing and routing.
Follow established guidelines to route complex messages to medical staff.
Provide thorough, timely, and accurate interpreting for patients, families, providers, and staff.
Serve as a resource to patients, families, and staff.
Establish and maintain quality service and positive interaction with patients, families, providers, and staff.
Explain clinic resources, office protocols, and processes to patients and families.
Assist with patient follow-up as needed.
Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
Sustain excellent patient interactions using clear communication and problem-solving skills.
Maintain confidentiality of sensitive patient information at all times.
Successfully work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload.
Independently recognize, interpret, and evaluate situations and their level of urgency.
Display high standards of office conduct.
Perform all duties and requirements consistently with the organization's performance standards.