Head Teller

Peoples Bank • Huntington, WV

2d

About The Position

The Head Teller is responsible for the day-to-day operations of the branch teller area and supporting overall branch operational soundness. The role helps the branch achieve its goals by coaching and developing new and experienced tellers, teaching skills, expanding knowledge, and assisting the Branch Manager with bank expectations and standards.

The Head Teller may open deposit accounts, process teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues according to bank policies. The role also identifies additional customer needs and refers customers to appropriate business partners. The position requires reliable attendance for the schedule established by the manager, adherence to Retail Branch Standards including dress code, and participation in special projects as assigned.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service work experience.
• Daily flexible and reliable transportation.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Trustworthy and able to maintain confidentiality.
• Proficiency in basic computer operations and standard applications, with the ability to learn job-specific software.
• Proficiency with Windows and Microsoft Office, including Word and Excel.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to address and coach coworkers constructively.
• Client-focused approach and proven ability to work as part of a team.
• Ability to stand consistently; bending or squatting may be required to access branch equipment and areas.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially with overnight stays and multiple hours of travel, and to fill in at other branches as needed.

Responsibilities

• Lead by example and manage day-to-day operations of the branch teller line, including scheduling for coverage, referral goals, and operational standards.
• Serve as the branch point person for audit preparation based on Standard Operating Procedures; ensure the branch team follows procedures and is informed of policy and procedure updates.
• Work with the Branch Manager to help the branch pass audits.
• Coach and develop tellers and other team members; monitor performance and report to management.
• May assist the Branch Manager with hiring branch teller-line staff.
• Provide friendly, helpful customer service and maintain confidentiality of customer business.
• Identify customer needs, refer customers to platform associates, and meet established referral goals.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help for more difficult errors.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Identify and offer solutions to problems, use organizational resources, and follow up with customers, branch staff, or internal partners on resolutions.
• Follow operational standards for security, risk management, and compliance, and complete required training on bank and branch policies and procedures.
• Make weekly sales calls to clients or prospects by phone or accessible video conferencing to meet branch calling goals, and record activity in Salesforce.
• Maintain working knowledge of the bank's products and services.
• Work scheduled hours designated by the manager to support branch operations and client needs.
• Adhere to Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays and multiple hours of travel, and travel to fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED