Head Teller

Renasant Bank•Memphis, TN

About The Position

The Head Teller leads and manages the teller experience to provide an excellent branch experience for customers and teammates. The role focuses on customer engagement, service execution, operational excellence, leadership, and management. The Head Teller models Renasant Bank’s customer service standards and policies, coaches the teller team, and helps identify and refer customer needs and sales opportunities while complying with bank procedures. The role oversees and shares Teller and Senior Teller responsibilities and may provide branch leadership when the Branch Manager or Assistant Branch Manager is unavailable.

Requirements

High school diploma or equivalent required.
At least 2 years of cash handling experience, including at least 1 year of successful teller experience.
At least 1 year of leadership experience.
Proven track record of leadership, sales management, and coaching.
Ability to produce individual and team sales and customer experience results.
Effective written and verbal communication skills.
Strong teamwork and ability to work cooperatively in a team environment.
Attention to detail and a strong record of transaction accuracy.
Comfort using a variety of technology software products to process transactions.
Proven time management and organizational skills, including the ability to handle multiple priorities and adapt to changing business needs and pace.
Ability to travel for training, development opportunities, and between branches as needed.

Nice To Haves

College education preferred, but not required.
At least 1 year of customer experience in a sales environment preferred.

Responsibilities

Execute and coach the teller customer engagement process to avoid breaks in service and identify opportunities to help customers.
Maintain and model service knowledge standards in accordance with relevant regulations, policies, and procedures.
Process customer transactions, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Identify customer needs and refer customers to the platform for additional needs-based conversations.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Assist with monthly and quarterly branch assessments.
Mentor and onboard new Tellers and ensure their training is completed.
Participate in interviewing, selecting, and training teammates.
Supervise Tellers, approve transaction overrides, and oversee daily personnel and team balancing of teller drawers.
Help lead sales, service, operational, and security meetings with the Branch Manager or Assistant Manager.
Contribute to employee performance assessments, disciplinary action planning, and coaching for improved performance.
Perform other related duties as assigned.