Head Teller

Langley Federal Credit Union•Hampton, VA

6d•$20 - $25•Onsite

About The Position

The Head Teller oversees teller-line operations at Langley Federal Credit Union’s Aberdeen Branch in Hampton, Virginia, and directly supervises Tellers and Senior Tellers. The role is responsible for branch cash operations, adherence to credit union policies and regulatory requirements, and effective use of resources to provide high-quality service to members. The Head Teller coaches employees in developing their skills and educating members about Langley’s products and services. The position supervises operational and administrative activities, supports sales and service goals, handles escalated member situations, processes accounts, loans, and member transactions, and may work at other branch locations as needed. Work takes place onsite in an indoor, climate-controlled retail branch. A flexible schedule, including Saturdays, is required.

Requirements

Bachelor’s degree in a related field, four years of experience in a financial institution, face-to-face customer service or sales experience including cash handling, or an equivalent combination of education and experience.
Two years of senior teller experience.
Ability to work a flexible schedule, including Saturdays.

Responsibilities

Supervise teller-line operational and administrative activities, including payroll, scheduling, balancing, opening, and closing.
Provide security overrides to staff and ensure appropriate transaction controls.
Assist with escalated member situations.
Drive branch results aligned with Success Sharing goals.
Coach individuals and teams weekly and monthly to support the sales and service culture.
Provide ongoing feedback on staff performance and development.
Foster teamwork and professional interaction with peers, supervisors, and other employees.
Collaborate across departments to support effective communication.
Participate in evaluating processes and procedures to ensure member experience expectations are met.
Process new accounts, additional share types, and IRAs in accordance with policy and applicable BSA and US Patriots Act requirements.
Process consumer loan products and services, including personal, auto, home equity line of credit, and credit card products, in compliance with regulations and credit union policies.
Process member transactions, including balance inquiries, transfers, payments, loan advances, account openings, and other requests.
Assist members with account- and loan-related needs, including offering financial advice to support their financial well-being.
Comply with credit union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance covering books, lab fees, registration costs, and more.
Student loan repayment support.
Career growth opportunities.
Paid vacation that accrues from the first day and increases with service, subject to a maximum cap.
13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and optional voluntary life insurance.
Flexible health care and dependent care benefits.