HEAD TELLER

FIRST BANK MCCOMB MISSISSIPPI•McComb, MS

2d•Onsite

About The Position

The Head Teller supervises the Teller area and performs all Teller functions while helping resolve problems and complex work-related matters. The role guides Tellers in efficiently meeting customer needs and provides customer service through transactions, inquiries, and timely issue resolution. The Head Teller also identifies opportunities to share information about Bank products and services and refers customers to platform employees or appropriate Bank departments. The role oversees Teller operations, staff training, service quality, transaction approvals, cash and supply inventory, balancing, reporting, and security. The Head Teller supports positive employee and customer relations, follows Bank policies and procedures, and represents the Bank in business development and community activities. Other job-related duties may be assigned by management.

Requirements

High school diploma or equivalent.
Three years of Teller and customer service experience.
Ability to interact positively with all levels of the organization, including Management, the Board, coworkers, and the public.
Excellent oral, written, telephone, organizational, and interpersonal communication skills.
Proficiency in Microsoft applications, including Word and Excel.
Proficiency using email and the internet.
Attentiveness to customer needs and a welcoming personality.
Team-oriented attitude and a desire to see success in oneself and others.
Ability to maintain strict confidentiality involving transactions and relationships.
Ability to develop working knowledge of all Bank products.

Responsibilities

Supervise Teller operations by assigning work, answering questions, resolving problems, assisting with complex transactions and sensitive customer matters, explaining policies and procedures, and supporting Teller staff.
Approve transactions that are exceptions to Bank policy or require a supervisor override.
Investigate Teller losses and institute corrective measures.
Ensure staff are trained and cross-trained in all phases of their jobs.
Maintain a motivated, well-trained staff and establish effective employee relations.
Hold periodic Teller meetings with the Branch Manager to discuss improvement areas, procedural changes, developments, services, and general information.
Monitor supplies, including cash, in the Teller operations area.
Provide high-quality customer service, including greeting customers, addressing them by name, and assisting them promptly.
Develop working knowledge of Bank products and services through training and available Bank information.
Identify opportunities to cross-share Bank products and services and refer customers to platform employees or appropriate Bank departments.
Assist with customer account inquiries, including service charges, balances, and account history.
Refer customers to platform employees for transactions or questions that cannot be handled at the Teller line.
Protect customer privacy, maintain confidentiality, and adhere to Bank policies and procedures.
Process checking and savings deposits and withdrawals by verifying cash, endorsements, and identification, and issuing receipts.
Determine funds availability for checks cashed or deposited in accordance with Bank and regulatory requirements, and complete Regulation CC Holds as needed.
Redeem U.S. Savings Bonds and issue money orders and cashier’s checks.
Assist safe deposit box customers.
Accept loan payments, verify payment amounts, ensure the correct loan payment code, and issue receipts.
Buy or sell cash from the vault as necessary while ensuring Teller drawer cash limits are not exceeded.
Balance the Teller drawer daily, including locating cash discrepancies, and complete end-of-day and Teller Capture balancing.
Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL).
Balance the ATM and load cash into it.
Maintain security of the Teller station, including keys, combinations, cash drawers, and Teller work.
Promote positive relations with employees, contacts, customers, and potential customers.
Represent the Bank in business development efforts and civic and community functions.
Follow other job-related instructions and perform other job-related duties as requested by management.