Head Teller

Bristol County Savings Bank•Pawtucket, RI

2d•Onsite

About The Position

The Head Teller supervises and coordinates the teller area to deliver quality customer service and effective branch operations in accordance with the Bank’s strategies, policies, procedures, and regulatory requirements. The role directly supervises teller staff, schedules their daily activities, provides training and coaching, and assists with customer transactions as needed. It also handles teller-related operations, cash and vault controls, ATM settlement, branch security functions, and customer service and product sales. The Head Teller may provide backup to the Branch Manager or Assistant Branch Manager and performs other assigned duties. The position is based in Dartmouth, Massachusetts, in the Retail department, and reports to the Branch Manager. Bristol County Savings Bank is a full-service financial institution founded in 1846, providing commercial lending, personal and business banking, mortgage services, and financial advisory services. The Bank reports $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island, and emphasizes commitment, stability, community involvement, and technology.

Requirements

High school diploma plus specialized coursework and training.
At least three years of experience in a teller position, with demonstrated supervisory ability.
Working knowledge of the Bank’s products and services.
Strong organizational, communication, customer service, and interpersonal skills.
Ability to use office equipment, including a computer terminal.
Ability to work extended or weekend hours.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Directly supervise tellers and schedule their daily activities, coordinating with the Manager and Assistant Manager to align schedules with branch staffing goals.
Assist tellers with customer transactions and perform teller duties when customer demand requires.
Troubleshoot and reconcile teller-line problems and complaints; ensure teller errors, including overs and shorts, are identified and corrected promptly.
Train and coach tellers.
Perform teller-related operational activities, maintain required logs, records, and inventories, and comply with Bank procedures related to BSA compliance.
Monitor regulatory compliance developments in the assigned area, inform staff, and recommend procedural changes as needed.
Verify vault totals daily, maintain cash levels within prescribed limits, order branch cash, and verify cash receipt according to Bank security procedures.
Complete daily ATM settlement, ensure cash and checks are stored appropriately at the end of the day, and regularly audit tellers’ cash drawers.
Sell and redeem U.S. Savings Bonds.
Serve customers and cross-sell Bank products; open accounts, process loan applications and loan payoffs as required, enter required data into the computer, and provide information and advice within the role’s authority.
Provide backup to the Branch Manager or Assistant Branch Manager as needed.
Perform security functions, including opening and closing branch offices and vaults, proper storage of cash and checks, and internal controls.
Help ensure proper maintenance of the assigned branch building, grounds, and equipment.
Perform other related or unrelated duties as required or assigned.