Head Teller

Bank of Botetourt•Daleville, VA

22h

About The Position

Bank of Botetourt is seeking a Head Teller at its Daleville Office. The position performs teller transactions, provides customer service, promotes bank products and services, oversees teller activities, and maintains records of vault and teller-station cash balances. It also involves selling and delivering retail banking products and services, including opening accounts and taking consumer loan applications. The Head Teller serves consumer and business customers, works to expand and foster banking relationships, and contributes to branch goals. The role requires accurate handling of deposits, payments, cash, account requests, and related records; knowledge of bank products and services; and a professional, helpful approach to customers and colleagues. The employee represents the bank in community affairs and events, follows BSA reporting procedures, and performs other duties as assigned. The job description notes that duties may be modified by management.

Requirements

A minimum of 3–5 years of retail banking experience is preferred.
Provide superior customer service and represent the bank professionally.
Know the bank’s products and services thoroughly.
Understand teller cash-handling, balancing, and security procedures.
Operate standard office machines and use a computer system to check account status.
Promptly report known or suspected BSA violations to the BSA Officer or Coordinator.

Nice To Haves

A minimum of 3–5 years of retail banking experience.

Responsibilities

Greet customers and receive and handle deposits, ensuring negotiable instruments are properly endorsed.
Receive loan payments, verify amounts due, and collect applicable late charges.
Issue certified checks, VISA travel and gift cards, and cashier’s checks; explain how customers can purchase U.S. Savings Bonds.
Process bank-by-mail and night-depository items and record information on bank forms.
Close accounts or transfer funds as requested.
Collect utility payments and disburse funds to the appropriate companies.
Complete IRS Currency Transaction Report 4789 for cash transactions over $10,000.
Count, prove, and package currency and coin; balance cash drawers and prepare teller sheets.
Cash checks, process savings-account withdrawals, and redeem savings bonds and coupons.
Maintain a helpful, friendly attitude and provide excellent customer service.
Know the bank’s products and services and identify opportunities to sell them.
Sell or refer bank products and services to customers and prospects; participate with the manager in allocating retail sales goals and achieving individual sales goals.
Maintain appropriate currency and coin levels in the teller till.
Understand robbery-response responsibilities and follow post-robbery procedures.
Keep the work area neat and orderly and secure negotiable items and confidential records.
Use the computer system to inquire about account status.
Operate standard office machines, including coin sorters and wrappers, currency counters, teller machines, copiers, typewriters, fax machines, and adding machines.
Keep the teller station stocked with forms and supplies.
Balance ATMs.
Assist with receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
Oversee teller activities and maintain records of vault and teller-station cash balances.
Represent the bank professionally and in community affairs and events.
Treat staff members with respect and cooperation and conduct business to maximize shareholder value.
Promptly report known or suspected BSA law, rule, regulation, or bank compliance-program violations to the BSA Officer or Coordinator.
Perform other duties as assigned by management.