Head Teller- Huntsville

Today's Bank•Huntsville, AR

About The Position

The Head Teller performs all essential duties and responsibilities of Teller I and Teller II, including resolving complex customer inquiries. The position oversees Teller I and Teller II employees, coordinates teller scheduling and workflow, verifies cash totals, investigates cash differences, and ensures discrepancies are documented and reviewed. The Head Teller also manages vault cash and supplies, supports customer service and transaction processing, and helps maintain safety and compliance with bank policies and procedures.

Responsibilities

Oversee Teller I and Teller II employees and maintain proper workflow at teller windows.
Prepare weekly employee work schedules and reports requested by management.
Maintain vault cash supply and assist tellers with window supplies.
Order and ship cash, verify counts, and maintain branch cash limits.
Inform customers about foreign currency regulations and calculate currency exchange fees.
Resolve the highest-level customer complaints and complex customer inquiries.
Document drawer overages and shortages and submit them for review.
Identify risks or problems involving new account deposits, regulatory compliance, and overdraft authority.
Assist tellers in locating cash discrepancies and oversee special or unusual customer transactions.
Mentor and train personnel according to performance needs.
Build customer relationships by providing prompt and efficient service.
Follow safe deposit box procedures, identify and admit customers, and inspect and secure the area after customer departure.
Process daily bank transactions, including deposits, check cashing, withdrawals, night deposits, bank-by-mail transactions, change orders, and loan payments.
Handle miscellaneous products and services, including cashier's checks, money orders, traveler checks, credit card cash advances, and savings bonds.
Complete large currency transaction reports and monetary transaction logs.
Balance transactions, verify cash totals, record beginning and ending drawer totals, reconcile terminal balances to drawer cash, and monitor cash against established limits.
Handle customer inquiries or direct customers to the appropriate area for assistance.
Accept stop payment requests and address change forms and distribute them to the appropriate personnel.
Maintain safety in bank interactions and comply with company policies and procedures.
Participate in community activities during work hours or as requested by supervisors.
Maintain exemplary attendance and punctuality and perform other duties as assigned.