Head Teller- Huntsville

Today•Huntsville, AR

About The Position

The Head Teller performs all essential duties and responsibilities of Teller I and Teller II, including resolving complex customer inquiries. The role oversees Teller I and Teller II employees and teller-window workflow; prepares schedules and reports; verifies cash totals and investigates and documents discrepancies; and maintains the branch’s vault cash and teller-window supplies. The Head Teller also handles cash ordering and shipping, complex customer complaints and transactions, foreign currency questions and fees, risk identification, and regulatory and operational compliance. The position includes processing routine bank transactions, balancing and monitoring cash drawers, serving customers, supporting and training tellers, and following bank safety and operating procedures. It may also involve participation in community activities during work hours or as requested by supervisors, along with other assigned duties.

Responsibilities

Oversee Teller I and Teller II employees and maintain proper workflow at teller windows.
Prepare weekly employee work schedules and reports requested by management.
Verify cash totals, investigate cash differences, document drawer overages or shortages, and submit discrepancies for review.
Maintain vault cash and assist tellers with window supplies.
Order and ship cash supplies, ensure count accuracy, and remain within branch cash limits.
Inform customers about foreign currency regulations and calculate currency-exchange transaction fees.
Resolve the highest-level customer complaints and complex customer inquiries.
Identify risks or problems involving new-account deposits, regulatory compliance, and overdraft authority.
Assist tellers in locating cash discrepancies and oversee special or unusual customer transactions.
Mentor and train personnel according to performance needs.
Provide prompt and efficient customer service and establish customer relationships.
Follow safe-deposit-box procedures, identify and admit customers, and inspect and secure the area after customer departure.
Process daily bank transactions, including reconciling deposits, verifying endorsements, cashing checks and savings withdrawals, and processing night deposits, bank-by-mail transactions, change orders, and loan payments.
Handle miscellaneous products and services such as cashier’s checks, money orders, traveler checks, credit-card cash advances, savings bonds, loan payments, and other items as needed.
Complete large-currency transaction reports and monetary transaction logs.
Balance transactions, verify cash totals, record beginning and ending drawer totals, reconcile terminal balances to drawer cash, and monitor drawer cash against established limits.
Handle customer inquiries or direct customers to the appropriate area for assistance.
Accept stop-payment requests and address-change forms and distribute them to the appropriate personnel for processing.
Maintain a high level of safety in bank interactions and comply with company policies and procedures.
Participate in community activities during work hours or as requested by supervisors.
Maintain exemplary attendance and punctuality.
Perform other duties as assigned.