Executive, Head of Strategic Projects, Commercial Office

NTT•Washington, DC

5d•Remote

About The Position

The Head of Strategic Projects, Commercial Office defines and executes Sales Operations and Enablement strategy, driving readiness transformation through content, tools, and programs. The role works closely with business stakeholders and cross-functional teams to set priorities and development plans, and co-develops and executes Sales onboarding programs that build foundational readiness and accelerate ramp-up. The position uses performance data to identify skills and knowledge gaps and assess improvements in effectiveness, efficiency, and productivity. It leverages technology for skills development and readiness, including guided selling and content analysis, and leads ongoing education, development, and coaching programs to improve Sales team and Sales Leadership performance. The role also ensures consistent messaging and positioning across the Sales organization, operationalizes sales content, monitors market trends, and establishes sales policies and standards. Additional responsibilities include designing and managing sales forecasting, planning, and budgeting processes; working with senior Sales Leadership to improve sales processes; establishing performance measures and management programs; and supplying the Sales organization with reports and internal intelligence, including developing reporting tools as needed. The position is remote.

Requirements

Bachelor's degree or equivalent in business, sales, or a related field.
Substantial relevant experience in a similar role within a related environment.
Substantial experience operationally managing a Sales Operations or effectiveness team.
Substantial sales experience.
Substantial experience working with stakeholders to influence Sales.
Substantial experience in a Sales Operations or effectiveness management role.
Substantial strategic and operational planning experience.
Substantial budget and financial management experience.
Substantial understanding of IT operations and service offerings, the IT industry environment, and business needs.
Substantial strategic and operational team leadership skills, including managing reporting resources.
Substantial business and commercial acumen.
Substantial collaboration skills and ability to build professional relationships at all levels, internally and externally.
Substantial knowledge of the client environment and local, regional, and global Sales environments.
Ability to understand challenges facing the Sales force and identify trends and areas for improvement.
Understanding of solution-selling concepts and knowledge of sales process design.
Problem analysis and solution formulation skills.
Learning and service orientation.

Nice To Haves

Relevant certifications such as SPIN and Solution Selling.

Responsibilities

Define and execute Sales Operations and Enablement strategy and drive readiness transformation with content, tools, and programs.
Collaborate with business stakeholders and cross-functional teams to establish Sales Operations and Enablement priorities and development plans.
Co-develop and execute Sales onboarding programs that build foundational readiness and accelerate ramp-up.
Use performance data with go-to-market leaders to identify knowledge and skills gaps and measure effectiveness, efficiency, and productivity improvements.
Leverage technology platforms for skills augmentation and readiness, including guided selling and content effectiveness analysis.
Lead continuous education, development, and coaching programs to improve Sales team and Sales Leadership performance.
Work with product, marketing, and other cross-functional teams to ensure consistent messaging and positioning across the Sales organization.
Operationalize sales and guided-selling content to support effective client engagement and conversations.
Monitor market trends and define enablement solutions that help the organization stay ahead of competitors.
Define and implement sales operational policies, standards, and guidelines.
Design, implement, and manage sales forecasting, planning, and budgeting processes.
Partner with senior Sales Leadership to identify sales process improvement opportunities.
Define performance measurements and performance management programs to support Sales organization success.
Ensure sales reports and internal intelligence are provided to the Sales organization and develop new reporting tools as needed.