Head of Operations - Factory Direct

Bosch-HomeComfort•Dallas, TX

2d•Onsite

About The Position

The Head of Operations - Factory Direct, leads the warehouse, logistics, supply chain, and day-to-day operational functions for Bosch's wholesale/distribution business that supplies HVAC equipment, parts, and supplies to contractors and dealers. This is a senior leadership role focused on efficiency, scalability, safety, customer service levels, and profitability in a distribution environment.

Requirements

Bachelor’s degree in business, supply chain, logistics, or a related field
5+ years of progressive operations leadership experience, preferably in HVAC wholesale/distribution, building products, or similar supply chain environments
Strong knowledge of warehouse management systems (WMS), logistics, inventory control, and HVAC products/systems is highly valued
Proven track record in process optimization, team leadership, P&L responsibility, and driving operational excellence
Excellent leadership, communication, and problem-solving skills
Ability to manage multiple locations or a large team
Experience with safety programs, regulatory compliance, and scaling distribution operations

Nice To Haves

MBA or advanced degree

Responsibilities

Provide strategic leadership and oversight for all warehouse, logistics, distribution centers, and operational activities across the region or company.
Ensure branch/distribution centers operate safely, efficiently, and consistently with high levels of customer service (on-time delivery, order accuracy, inventory availability).
Drive standardization of processes, SOPs, and best practices across locations to achieve “one look, one feel” operations while maximizing efficiency.
Oversee inventory management, supply chain execution, purchasing, and logistics to optimize stock levels, reduce costs, and meet sales demand for HVAC products.
Lead, develop, and hold accountable teams including Regional Operations Managers, warehouse staff, and support functions (e.g., fleet, safety).
Identify and implement process improvements, operational rigor, and technology to scale the business, reduce waste, and improve productivity.
Manage budgets, control operational costs, monitor key performance metrics (KPIs like fill rates, order accuracy, labor efficiency, safety incidents), and contribute to profitability goals.
Ensure compliance with safety regulations, quality standards, permitting, licensing, and industry requirements.
Collaborate with sales, finance, and executive leadership on strategic planning, growth initiatives, and alignment with overall business objectives.
Foster a culture of continuous improvement, talent development, and high performance.