Head of Operations
Aptive Pest Control•Provo, UT
About The Position
We’re seeking a high-impact SVP / Head of Operations to drive execution, scale infrastructure, and elevate performance across the business at Aptive. As a key member of the executive team, you will be responsible for translating vision into operational reality. You’ll own the systems, processes, and operational strategy that power growth, while building a culture of accountability, efficiency, and continuous improvement.
Requirements
- 10+ years of operations leadership experience, with 5+ years leading leaders in complex, multi-location or enterprise operations preferred
- Proven ability to scale operations in high-growth or seasonal businesses
- Expertise in routing, scheduling, deployment strategy, and service efficiency methodologies
- Strong background in field operations, logistics, or service-based industries
- Data-driven mindset with experience building and managing operational metrics
- Experience implementing systems, automation, and process improvements at scale
- Executive presence with the ability to influence and align cross-functional leaders
- Builder mentality, you’re comfortable stepping into ambiguity and creating structure
Responsibilities
- Own and evolve the company’s operational strategy across field operations, customer experience, and support functions
- Collaborates with executive and functional leaders to support cross departmental initiatives and organizational objectives
- Translate the strategy to scalable operations plan
- Build, optimize, and standardize processes to support rapid growth and seasonal scaling
- Lead and develop a high-performing operations organization, including regional and functional leaders
- Drive performance through data, KPIs, reporting, and accountability across all operational layers
- Improve customer experience by aligning operations with service quality and responsiveness
- Act as a key leader in forecasting, capacity planning, and resource allocation
- Drives service efficiency initiatives to improve technician productivity, operational throughput, and customer experience
- Establishes and manages operational capacity planning models to align staffing and deployment with demand forecasts
- Lead continuous improvement initiatives to optimize operational support across all service channels
- Escalates and resolves significant customer, operational or performance issues as appropriate
- Builds, develops and retains operations leadership talent to support succession planning and organizational growth
- Oversee operations revenue programs and identifies opportunities to improve operational profitability
- Develops and implements strategic operational plans aligned with organizational goals and growth initiatives
Benefits
- Executive Compensation Package
- Annual Merit Bonuses
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and EAP benefits
- 401K with employer match up to 4%
- Paid holidays and paid time off
- Opportunity for advancement
- Upbeat and exciting company culture and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
