Head of Operations

Aptive Environmental • Provo, UT

2d

About The Position

We’re seeking a high-impact SVP / Head of Operations to drive execution, scale infrastructure, and elevate performance across the business at Aptive. As a key member of the executive team, you will be responsible for translating vision into operational reality. You’ll own the systems, processes, and operational strategy that power growth, while building a culture of accountability, efficiency, and continuous improvement.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 10+ years of operations leadership experience, with 5+ years leading leaders in complex, multi-location or enterprise operations preferred
• Proven ability to scale operations in high-growth or seasonal businesses
• Expertise in routing, scheduling, deployment strategy, and service efficiency methodologies
• Strong background in field operations, logistics, or service-based industries
• Data-driven mindset with experience building and managing operational metrics
• Experience implementing systems, automation, and process improvements at scale
• Executive presence with the ability to influence and align cross-functional leaders
• Builder mentality, you’re comfortable stepping into ambiguity and creating structure

Responsibilities

• Own and evolve the company’s operational strategy across field operations, customer experience, and support functions
• Collaborates with executive and functional leaders to support cross departmental initiatives and organizational objectives
• Translate the strategy to scalable operations plan
• Build, optimize, and standardize processes to support rapid growth and seasonal scaling
• Lead and develop a high-performing operations organization, including regional and functional leaders
• Drive performance through data, KPIs, reporting, and accountability across all operational layers
• Improve customer experience by aligning operations with service quality and responsiveness
• Act as a key leader in forecasting, capacity planning, and resource allocation
• Drives service efficiency initiatives to improve technician productivity, operational throughput, and customer experience
• Establishes and manages operational capacity planning models to align staffing and deployment with demand forecasts
• Lead continuous improvement initiatives to optimize operational support across all service channels
• Escalates and resolves significant customer, operational or performance issues as appropriate
• Builds, develops and retains operations leadership talent to support succession planning and organizational growth
• Oversee operations revenue programs and identifies opportunities to improve operational profitability
• Develops and implements strategic operational plans aligned with organizational goals and growth initiatives

Benefits

• Executive Compensation Package
• Annual Merit Bonuses
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed