Head of Business Operations

Common Room

2d•Remote

About The Position

Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You'd be joining a team that values simplicity, passion, trust, each other, and our customers above all. We ask hard questions, collaborate gladly, and make decisions quickly. As we scale, we are looking for a Head of Business Operations to build and operate the internal systems, processes, and operating cadence that allow the company to scale efficiently. The Head of Business Operations will build the operational backbone of Common Room. This role is responsible for designing and running the company’s operating system across Finance Operations, People Operations, and cross-functional initiatives. The focus is on building scalable processes, implementing the right systems, and improving how the company executes. You will work closely with the CEO, VP of Revenue Operations, and leadership team to identify operational bottlenecks, implement improvements, and ensure that the company can scale without accumulating operational or technical debt. This role is ideal for someone who enjoys solving messy operational problems, implementing systems, and making organizations run better.

Requirements

5+ years of experience in Business Operations, BizOps, or Startup Operations
Experience working at a high-growth SaaS company (Series B–D preferred)
Track record of building systems and processes from scratch
Experience implementing finance, HR, or operational systems
Familiarity with SaaS business metrics and operating models
Exceptional problem solving and operational thinking
Ability to bring structure and clarity to ambiguous problems
Strong cross-functional communication
Highly organized with strong execution discipline
Comfortable operating in fast-moving startup environments

Nice To Haves

Candidates for this role often come from backgrounds such as:
Business Operations at high-growth SaaS companies
Startup operators who have scaled companies from Series A → Series C
Former consulting or growth equity operators who transitioned into startup BizOps roles
Operators who have worked closely with founders to build operational infrastructure

Responsibilities

Build and operate the company’s operating model, including forecasting, planning, and operational cadence
Partner with the leadership team to translate company priorities into measurable operating plans
Drive operational rigor across the business through clear metrics, processes, and reporting
Improve cross-functional coordination between GTM, Product, and Leadership
Build the operational architecture that enables Common Room to scale efficiently.
Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth
Evaluate, select, and implement core business platforms including:
Finance systems (ERP, billing, expense management)
HR systems (HRIS, payroll, benefits)
Recruiting infrastructure (Ashby)
Establish scalable operational standards and system architecture that prevent future technical and operational debt
Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows
Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions
Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment
Establish the operational rigor and financial infrastructure required for a scaled SaaS business.
Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility
Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes
Design financial policies, internal controls, and documentation that support long-term company scale
Oversee operational finance workflows including revenue recognition for subscription SaaS contracts
Maintain financial data structures such as the chart of accounts and reporting frameworks
Provide leadership with consistent visibility into cash position, burn rate, and financial health
Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts
Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making
Build the people infrastructure and processes that enable the company to scale its team effectively.
Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding
Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows
Implement and manage HR systems including HRIS, payroll coordination, and benefits administration
Ensure the company maintains compliance with federal, state, and local employment regulations
Support leadership in executing performance management, promotion, and compensation processes
Maintain accurate employee data and reporting to support leadership visibility and decision-making
Serve as a trusted internal resource for managers and employees on operational and people-related processes
Continuously improve the employee experience while ensuring operational consistency and compliance
Drive operational improvements that strengthen how the company executes and scales.
Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance
Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions
Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities
Translate business insights and operational data into clear decisions, priorities, and execution plans
Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures
Identify and remove systemic operational bottlenecks that limit company execution

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle