Head of Loyalty, Payments & Partnerships

Circle K • Charlotte, NC

6d

About The Position

The Head of Loyalty, Payments & Partnerships will lead Circle K’s integrated consumer offer, combining loyalty, proprietary payments and strategic partnerships to create a differentiated customer value proposition and drive profitable growth. The role calls for a customer-focused, commercially minded and entrepreneurial leader who can connect these areas into an integrated consumer strategy, giving customers compelling reasons to choose Circle K more often, deepen their relationship with the brand and engage across its digital ecosystem.

The successful candidate will balance long-term strategy, commercial opportunity and near-term execution, while considering both customer and business economics. They will partner across functions and lead initiatives from strategy through execution, with accountability for customer, financial and commercial outcomes.

Requirements

• 10+ years of progressive leadership experience in customer growth, loyalty, payments, partnerships, retail, financial services or related fields.
• Demonstrated experience developing and executing customer and commercial strategies at scale.
• Proven track record of building or growing customer propositions that drive acquisition, engagement, frequency, retention and revenue.
• Experience leading cross-functional teams and complex initiatives from strategy through execution and measurable results.
• Strong commercial and financial acumen, including the ability to evaluate customer economics, business cases and investment opportunities.
• Demonstrated ability to develop strategic partnerships and translate them into customer and business value.
• Experience leading and developing high-performing teams in a complex, decentralized organization.

Nice To Haves

• Experience leading or significantly contributing to a loyalty program, proprietary card portfolio, payments strategy or consumer membership ecosystem.
• Experience in convenience, fuel, grocery, QSR, specialty retail or other high-frequency consumer businesses.
• Experience in financial services, credit cards, payments or fintech, including understanding payment and card economics.
• Experience developing strategic partnerships, ecosystems or new consumer businesses.
• Experience creating and launching differentiated consumer value propositions and go-to-market strategies.
• Experience using customer data, personalization, experimentation and analytics to improve customer and commercial outcomes.
• Experience identifying and scaling new sources of growth beyond a company’s traditional core offering.

Responsibilities

• Define the integrated consumer strategy across loyalty, proprietary payments and partnerships, creating a differentiated customer value proposition.
• Lead loyalty strategy and operations to drive membership growth, engagement, frequency, retention and customer lifetime value.
• Lead Circle K’s proprietary payment and card strategy, including customer acquisition, engagement, portfolio growth and economics.
• Develop and manage strategic partnerships that enhance the customer proposition, expand Circle K’s ecosystem and create new sources of customer and revenue growth.
• Own go-to-market strategy for new consumer propositions, supporting customer adoption and commercial results.
• Identify growth opportunities that extend Circle K’s customer relationships beyond its traditional convenience and fuel offering.
• Partner with Marketing, Digital, Product, Technology, Merchandising, Operations and Finance to execute the consumer strategy.
• Establish customer, financial and commercial KPIs and continuously optimize performance.
• Lead and develop high-performing teams in a complex, decentralized organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed