Head of Growth, Services

GSMA•Atlanta, GA

9d•Hybrid

About The Position

The Head of Growth, Services is a senior leadership role responsible for setting the strategic direction for growth across the GSMA Services portfolio. The role focuses on identifying and developing commercially scalable, strategically relevant products, services, partnerships and, where appropriate, inorganic opportunities that meet the needs of the global connectivity ecosystem. The role leads the growth agenda at portfolio level, providing direction to teams responsible for partnerships, market testing and commercial strategy. Working across Services and the wider organisation, the Head of Growth turns insight into priorities and collaborates with the Head of Industry Services to inform routes to market. The position establishes the focus, decision-making framework and operating rhythm that enable opportunities to be tested, prioritised and brought to market. Success is measured by the strength and quality of the growth pipeline, clarity of investment decisions, and progress of opportunities from concept through validation, launch and scale. The role ensures initiatives are grounded in customer evidence, commercial rigour and measurable outcomes, with accountability across contributing teams and partners. In the first year, the Head of Growth is expected to establish a portfolio growth strategy, sharpen the pipeline of future product and service opportunities, and create governance for decisions about investment, partnerships, scaling or stopping. The role initially leads two direct reports: the Head of Services Product Development and the Growth, Partnerships & Commercial Director. It works collaboratively across Industry Services and with Marketing, Sales, Legal, IT, Finance and colleagues across the wider GSMA. The role is based in Atlanta with a hybrid arrangement of two to three days in the office.

Requirements

Substantial experience building or scaling revenue-generating products, services or commercial models.
Strong commercial judgement, including the ability to assess revenue potential, margin impact, customer demand, investment choices and routes to market.
Ability to set direction at portfolio level, lead through others, clarify priorities and decision rights, and build accountability across senior teams.
Ability to use market insight, customer evidence, data and CRM or pipeline information to test assumptions, prioritise opportunities and track performance.
Experience or capability engaging senior stakeholders, partners and customers with credibility and confidence.
Ability to translate strategy into action through governance, operating rhythms and measurable outcomes.
Sound judgement in deciding where to partner or invest and where to focus effort for greatest impact.

Responsibilities

Set the strategic direction for growth across the GSMA Services portfolio.
Identify and prioritise opportunities for new products, services, partnerships and, where appropriate, inorganic growth.
Lead the growth agenda at portfolio level and provide strategic direction to teams responsible for partnerships, market testing and commercial strategy.
Turn market and customer insight into clear priorities and work with the Head of Industry Services to inform routes to market.
Establish decision-making frameworks and an operating rhythm to test, prioritise and bring the strongest opportunities to market.
Build and sharpen the pipeline of future product and service opportunities.
Create governance for decisions about where to invest, partner, scale or stop.
Ensure growth initiatives are grounded in customer evidence, commercial rigour and measurable outcomes.
Establish clear accountability across teams and partners contributing to delivery.
Lead two experienced direct reports and enable accountability, pace and alignment across senior teams.