Head of Growth
About The Position
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Reporting to the CMO, this is a senior leadership role and the org lead for Growth and Demand. You'll turn company strategy into pipeline and revenue, own the programs that shape how buyers discover PolyAI and move into pipeline, and build the team and systems to make that motion repeatable and measurable. You'll partner closely with Product Marketing, Sales, and Marketing Operations to keep growth aligned to business priorities and executed with precision. This is a hands-on building role. The function is early. You'll shape it, hire its first members, and set its operating rhythm. You're a builder. You don't run growth from behind a stack of agency relationships and a request queue. You build the engine yourself, and you build the leverage that scales it. That means shipping AI agents and automations into your own team's workflow: account research, campaign generation, lifecycle drafting, intent-signal-to-play, experiment scoring. The leaders who thrive here are AI-fluent on the edge of the market. They automate their own work first, then scale it across the team.
Requirements
- A builder's mindset: a desire to automate, to become AI-fluent on the edge of the market, and to ship leverage rather than delegate it
- 10 to 12+ years in B2B / B2C2B demand generation and growth
- Experience at a Tier-1 startup backed by Tier-1 VCs, helping take organizations from $100M to $200M+
- Both PLG and sales-led (SLG) experience, including the transition from product-led to sales-led, and demand generation across multiple segments
- A track record of named-account and precision-marketing programs that produced attributable pipeline
- A point of view on attribution that goes beyond last-touch
- Experience building or rebuilding a lifecycle program end to end
- Comfort owning web and conversion as your own surface
- The discipline to kill underperforming channels rather than hedge
- Strong cross-functional credibility with Sales, Product Marketing, and Finance
Nice To Haves
- Experience with vertical campaigns or developer marketing is a plus.
Responsibilities
- Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation
- Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue
- Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation
- Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency
- Lead named-account ABM and precision-marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales
- Build lifecycle and nurture programs that support acquisition and expansion
- Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment
- Use data to decide where to invest, where to improve, and where to stop
- Hire, develop, and lead a strong team
Benefits
- Participation in the company’s employee share options plan
- Comprehensive health coverage for you and your loved ones
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- 5-week paid sabbatical available after 5 years of employment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
