Head of Client Services

Story • San Francisco, CA

21h • Onsite

About The Position

Story is hiring a Head of Client Services to help build the company into a full-service creative agency. The role owns client relationships, delivery, and growth while developing the team and systems needed to support excellent work. The Head of Client Services will serve as a senior partner to founders, CEOs, and marketing leaders, help shape the agency’s expansion beyond video, and join the leadership team. The position reports directly to the CEO and works closely with the founders and marketing leaders.

The role is full-time and in person in San Francisco. The base salary range is $170,000–$255,000; the final offer depends on experience, skills, and level.

Requirements

• Track record of building, leading, and growing creative or agency work.
• Experience developing teams and owning senior client relationships.
• Strong creative judgment across copywriting, advertising, video, and modern marketing.
• Marketing strategy experience paired with hands-on production experience.
• Ability to develop an idea in the room and bring a team together around it.
• Ability to work full-time, in person in San Francisco.
• No minimum years of experience required; the company evaluates the work led and results delivered.

Nice To Haves

• Experience working with deep-tech companies or technical founders.
• Hands-on knowledge of video production from concept through delivery.
• A network across startups, venture capital, or tech marketing.
• Calm, decisive leadership when a project or relationship is under pressure.
• An instinct for turning complex technical subjects into stories people care about.

Responsibilities

• Lead how Story wins, serves, retains, and grows client accounts.
• Serve as the senior partner for founders, CEOs, and marketing leaders on key relationships.
• Help develop creative ideas across advertising, copy, video, social, and campaigns.
• Hire, mentor, and lead the team as the agency grows.
• Build processes that keep delivery consistent as the volume and range of work expand.
• Set clear standards for creative quality and client service.
• Step into difficult project or client situations and lead them toward a resolution.
• Shape Story’s own marketing and social presence alongside client work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed