Head Of Client Success
About The Position
Seedtag is seeking a Head of Client Success to lead and develop its Client Success team across North America. The role defines and executes regional strategy to drive client satisfaction, retention, revenue growth, and operational excellence. The Head of Client Success works with Sales, Ad Operations, Insights, and regional and global stakeholders to strengthen relationships with key clients and agency partners, identify growth opportunities, and deliver a strong client experience. This leadership position calls for a commercial mindset, deep AdTech knowledge, and experience building high-performing teams. The role oversees strategic accounts, campaigns, team performance, and scalable operational practices across the region.
Requirements
- At least 8 years of experience in Client Success, Account Management, digital advertising, AdTech, media, or related client-facing roles.
- Proven people-management and leadership experience, including coaching, developing, and managing high-performing Client Success or Account Management teams.
- Track record of driving client retention, account growth, upselling, and incremental revenue across strategic accounts.
- Deep understanding of digital advertising and programmatic, including campaign strategy, performance measurement, DSPs, SSPs, and the broader AdTech ecosystem.
- Established relationships with agencies, advertisers, and key stakeholders in the North American advertising market.
- Experience defining and managing team KPIs, revenue targets, client satisfaction metrics, and operational performance.
- Strategic and commercial mindset, with the ability to translate business objectives into actionable Client Success initiatives.
- Strong leadership, communication, negotiation, and stakeholder-management skills, including experience influencing senior-level clients and internal stakeholders.
- Strong analytical and problem-solving skills, including the ability to use data to inform decisions, identify growth opportunities, and improve team performance.
- Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement in a fast-paced environment.
- Experience with CRM and reporting tools such as Salesforce, Excel, or Google Sheets.
Responsibilities
- Define and execute the North American Client Success strategy, aligning team priorities with business objectives, revenue growth, and client retention.
- Lead, coach, and develop the Client Success team; set performance expectations, support professional growth, and foster a collaborative, high-performing culture.
- Oversee relationships with key clients and agency partners, serve as a senior escalation point, and ensure a consistent, high-quality client experience.
- Drive upselling, cross-selling, and account expansion with Sales to increase incremental revenue and long-term client value.
- Ensure advertising campaigns meet client objectives, performance KPIs, and operational standards in collaboration with Ad Operations.
- Establish and monitor Client Success metrics, using campaign performance, client feedback, and business insights to identify opportunities and improve results.
- Partner with Sales, Ad Operations, Insights, and other regional and global stakeholders to align commercial strategies, resolve challenges, and improve the client experience.
- Identify and implement improvements to workflows, reporting, account management practices, and team efficiency to support scalable regional operations.
Benefits
- Flexible remuneration plan.
- Transit and parking program.
- Comprehensive health insurance coverage.
- Gympass access to wellness programs and fitness classes.
- Unlimited paid time off.
- 401(k) matching contribution on the first 6% of pay, up to $4,000 per year.
- Flexible schedules and a hybrid work model.
- Online learning, continuous training, and optional English or Spanish group classes.
- Well-being initiatives, including SeedDay and Digital Disconnection, and team-building activities.
- Global events, offsites, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
