Head of Customer Success
About The Position
FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. The company began in regulated industries, including banking and insurance, and has expanded into government and defense, with further expansion planned in logistics, manufacturing, healthcare, and construction. Its platform helps large organizations deploy, run, and monitor AI agents at scale, with governance and robustness for important business processes. FlowX.AI is seeking a Head of Customer Success to build and lead its global customer success practice, initially focused on agentic accounts, with broader enterprise and global scope expected over time. Customer Success begins before contract signing by defining appropriate KPIs in proposals, tracking outcomes through delivery, and helping customers communicate their success. Success is measured by public references and account ARR growth. The role will build the US Customer Success motion and playbooks, work closely with Sales on outcome-based contracts and expansion, track post-deployment outcomes, develop C-suite relationships in strategic accounts, and generate public customer references. The position is based in New York City.
Requirements
- At least 8 years of experience in Customer Success or Strategic Account Management in enterprise software.
- A track record of expanding accounts and driving ARR growth.
- Experience in financial services or other regulated industries.
- Confidence at C-suite level and strong commercial instincts.
- Experience building a Customer Success practice from an early stage.
Responsibilities
- Partner with Sales to embed outcome-based KPIs into contracts.
- Own success tracking after deployment and keep delivery anchored to outcomes.
- Build and maintain C-suite relationships within strategic accounts.
- Drive public references, including case studies, whitepapers, and press releases.
- Identify and advance expansion opportunities with Sales.
- Build the playbooks and processes for the US Customer Success motion.
- Build and lead the global customer success practice, initially focused on agentic accounts.
Benefits
- Competitive base salary of $180,000–$220,000.
- Early-stage equity package.
- Aggressive superlinear compensation for performance.
- Health care plan covering medical, dental, and vision.
- Retirement plan, including 401(k) and IRA.
- Paid time off for vacation, sick leave, and public holidays.
- Training and development.
- Opportunity to build the US Customer Success practice from scratch, with a path to a global remit.
- Opportunity to work with a differentiated product, an ambitious team, and have real impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
