Head of Managed Services
About The Position
The Head of Managed Services owns the delivery, performance, and growth of Ripple’s Hedge Accounting managed services practice across foreign exchange (FX) and interest rate risk management. This leader is accountable for the practice end to end, including client satisfaction, delivery quality, staffing, and the workflows that enable consistent execution. The role leads Hedge Accounting Managers and Derivative Accountants and oversees the operating model from trade capture through close, disclosure, and audit response. The position also shapes the practice’s future by setting its technical standards and methodology, introducing AI and automation, partnering with Product Management on client needs and roadmap priorities, and expanding the value clients realize across Ripple’s broader platform. The Head serves as a senior escalation point for complex client, audit, and accounting matters and builds relationships with client treasury, accounting, and finance leaders.
Requirements
- CPA and/or an advanced degree in Accounting or Finance.
- 15+ years of progressive accounting experience.
- 10–12+ years of experience with derivative instruments and hedge accounting under ASC 815/IFRS 9, spanning FX and interest rate risk.
- 7+ years managing accounting or finance teams, including managing managers.
- Proven operational leadership of a service practice, including staffing, capacity planning, KPIs, and workflow design.
- Deep, current fluency in ASC 815/IFRS 9 and the ability to independently defend complex, contested positions.
- Strong knowledge of FX instruments, including forwards, options, and cross-currency swaps, and interest rate instruments, including swaps, caps, floors, and collars.
- A point of view on where AI can materially change service delivery, and experience evaluating and/or deploying AI in an operations or accounting context.
- Experience shaping a product roadmap in partnership with Product or Engineering.
- A track record of driving account expansion, not just protecting existing business.
- Strong communication skills, including the ability to explain complex conclusions clearly and hold ground with auditors and skeptical clients.
Nice To Haves
- Experience shaping a product roadmap in a software or platform business.
- Experience with a hedge accounting platform such as Ripple Treasury, Chatham, Reval, FIS Quantum, or a comparable TMS.
Responsibilities
- Own the day-to-day operating model for FX and interest rate programs, from trade capture through close, disclosure, and audit response.
- Lead Hedge Accounting Managers and Derivative Accountants; own hiring, organizational design, and workforce planning.
- Drive resource planning and capacity forecasting, and set and monitor delivery KPIs.
- Identify and introduce AI and automation to improve the speed and scalability of service delivery; own the practice’s AI roadmap.
- Set technical standards and methodology for FX and interest rate hedge programs, and serve as the final escalation point for issues the SME cannot resolve.
- Set performance expectations, coach team members, and provide feedback that develops technical expertise and delivery discipline.
- Develop Managers’ technical and people leadership capabilities so they can make routine decisions independently.
- Build the team’s fluency with AI-enabled tools and new ways of working.
- Serve as the practice technical expert on ASC 815 and IFRS 9 hedge accounting across FX and interest rate risk.
- Handle novel, contested, or high-risk technical questions and personally participate in audit conversations when required.
- Track FASB and IASB developments and prepare the practice for upcoming changes.
- Partner with Product Management to translate practice insights into guidance on current and future client needs, and represent evolving client needs in product planning.
- Identify and lead opportunities to expand client value across Ripple’s broader portfolio beyond hedge accounting managed services.
- Build strategic relationships with client treasury, accounting, and finance leadership, and serve as a senior escalation point for complex client, audit, and accounting matters.
- Partner with Product, Implementation, and Customer Success on platform capabilities and service design, and with Sales and Renewals on growth and retention.
- Represent Managed Services in internal reporting on portfolio health and performance.
Benefits
- Professional development budget.
- Flexible in-office collaboration, with managers and teams deciding which 10+ days per month to come in.
- Competitive salary, bonuses, and equity.
- Benefits covering physical and mental healthcare, retirement, family forming, and family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days.
- Wellness reimbursement and weekly onsite and virtual programming.
- Generous vacation policy.
- Parental leave policies and family planning benefits.
- Catered lunches, fully stocked kitchens with premium snacks and beverages, and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
